Why Book with Us
- Secure Online Payments
- 99% of guests would rebook
- An Experienced, Family Business
- Contact our team 24/7
Noise
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am especially outside.
Smoking
The properties are strictly non-smoking including the smoking of e-cigarettes. A cigarette bin can be found outside.
WiFi Internet Connection
We have broadband which is free to use. If you have any problems connecting, please contact reception on 01748 850333.
Network ‘Darcy Mews’ Password d4RCYM3w5!!
Rebook your stay
If any guest in your party rebooks within 10 days of departure, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.
Refer a friend scheme
You can also take advantage of our refer-a-friend scheme. If you refer us to friends and family and they place a booking for the first time they benefit from a 5% discount and you will receive a £50 Holiday at Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.The heating in the property is set on a timer so will only run at certain times of day.
Each room temperature is set by a series of thermostats located in each room throughout the property. To set the temperature, spin the dial to the desired temperature between 0 and 30 degrees centigrade.
Please be aware that setting the thermostat temperature higher will not make the room heat up quicker!
If you are too hot or cold at any point during your stay please call us on 01748 850 333 between 8.30am and 5pm and we assist you as soon as possible.
Washer & Dryer
The Washing Machine and Dryer are located in the utility room.
Dryer
1. Turn the machine on via the button on the right-hand side of the control panel and open the door by pressing the orange button.
2. Spin the control knob to select the desired cycle setting.
3. Close the door and press the start button.
4. To empty the water container after a drying cycle, slide the drawer out at the top left-hand corner of the unit.
Washing Machine
1. Turn the machine on via the button on the right-hand side of the control panel and open the door by pressing the orange button.
2. Spin the control knob to select the desired cycle setting.
3. Add the washing powder to the drawer on the top left-hand side of the unit.
4. Press the start button on the left-hand side of the control panel to commence the cycle.
Dishwasher
Starting a programme
Please Note: The dishwasher stores the most recently used programme in its memory. To change the programme, simply press the Programme Selection button.
At the end of a programme, the dishwasher will beep 5 times, and the end of Programme Indicator light will switch on.
Fridge
There is an under counter fridge in the kitchen area however please note that there is not a freezer.
Please do not overload the fridge on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for.
Hob
To use the hob:
Be aware- The hob will take time to cool down. Do not touch or place any items on the hob until the ‘H’ symbol has disappeared from the control panel.
To use the timer function:
Locking the hob and child proofing:
TV
Press the red power button at the top left of the LG remote. Press the Guide button on the remote and use the arrows the select your programme.
To use the smart functions, press the Guide button on the remote again, and use the arrows to select the desired app.
DON’T FORGET to log out of your Netflix, Amazon, and any other accounts you’ve used.
Please do not put:
There is one allocated parking space for each apartment, numbered with the apartment’s name.
Should you have more than one car we recommend taking out a weekly ticket in one of the local car parks. It is £18 for a weekly ticket and more information can be found here. Please park your car sensibly and with consideration for the other guests
For your pet’s safety and consideration of other guests staying, please be mindful of the following:
Dogs are not permitted to run free within the gates. There are some great walks along the riverside turning left towards The Station or heading West towards the Coast to Coast path https://www.coasttocoast.uk/route-map/