Our policies and working to protect your personal details on our website
Last reviewed: January 2021
The Website is brought to you by Holiday at Home. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 2018), and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract, or if making a booking by phone we will ask you for your consent verbally at that time. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 2018.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services. When visitors leave comments and contact forms on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.
1.3. From documents that are available to the public, such as the electoral register.
1.4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfill these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products that you could have from us.
2.1.3. To help us to administer and to contact you about improved administration of any or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies), accounts, services, and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
220.127.116.11. These products are similar to those you have already purchased from us,
18.104.22.168. You were given the opportunity to opt-out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, – and –
22.214.171.124. you have not opted out of us contacting you.
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
2.1.8. We may monitor and record communications with you (including phone conversations).
2.1.9. We may check your details with fraud prevention agencies. If you provide false or incorrect information.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being
2.3.2. If we have been legitimately asked to provide information for legal or regulatory
2.5. In connection with any financial transaction which we enter into with you:
2.5.1. We may carry out with one or more licensed credit reference and fraud prevention agencies:
126.96.36.199. credit checks where you have given us your express consent, and
188.8.131.52. fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this in the appropriate way.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. We obtain and with which we record information about you, please write to our Data Protection Manager at Holiday at Home Ltd, The Old Coach House, Broken Brea, Easby, Richmond, North Yorkshire, DL10 7EY, United Kingdom.
2.6 We may share your personal data internally with relevant departments for the purpose of fulfilling one or more of the above stated legal bases. For instance, we may share your data, such as booking details, with our developer, who require such information to realise your booking. Where we have arrangements to share your personal data, there is a contract, memorandum of understanding or information sharing agreement in place to ensure that the requirements of the Data Protection legislation on handling personal information are met. We engage with third party processors who handle some, or all, of the above-mentioned information on our instruction. We will take steps to ensure any disclosures of personal data are necessary and proportionate, as required by law. Whenever we share your personal information, sharing options will be evaluated to ensure that your data is shared in the most secure manner.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2 We reveal only the last 4 digits of your credit card numbers when confirming a payment where you have opted to have your details saved securely in your guest account. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3 If you upload images to the website or it’s subsidiaries, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When we provide services, we want to make them easy, useful, and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’. These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
– Letting you navigate between pages efficiently
– Enabling a service to recognise your computer so you don’t have to give the same information during one task
– Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
– Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer. Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
6. What Rights You Have Over Your Data
If you have an account with us to manage your booking, have opted in to receive emails, or left comments on our website, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How to Contact Us
If you have any queries about this policy, or would like more information, please contact us:
Telephone: 01748 850333
Email: [email protected]
Address: Data Protection Manager, Holiday at Home, The Old Coach House, Easby, Richmond, North Yorkshire, DL10 7EY