General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages ASAP to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

Please note that CCTV is operational outside the property for security, including in the surrounding barns. If you have any questions, please contact us.

Wi-fi is free to use and an open network with no password.

The properties are strictly non-smoking. A cigarette bin can be found outside.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

The heating is controlled by an oil-fired boiler to provide the heating and the hot water with timings pre-set throughout the day and night. There is one thermostat in the utility room to control the temperature for the ground floor and first floor, the top floor is heated by electric radiators which are also pre-set to come on and off.If you have any problems please contact the office.

Log Burning Fireplace
Logs and kindling are provided and are stacked in the log store at the rear entrance to the house. Firelighters and matches are stored next to the log baskets. Please read the operating instructions which can be found in the tablet.

WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.

Lighting the fire:

  • Ensure the chamber is empty and clear of excess ashes.
  • Open the door of the stove using the handle.
  • Stack kindling loosely in the chamber put a couple of firelighters on top and then some more sticks, light the firelighters with a match.
  • Wait for the sticks to start crackling.
  • Place a couple of small logs on top of the kindling, Close the door, make sure it’s firmly shut. Try not to let the logs burn near the glass as this will make it go black.
  • Keep an eye on the fire as it starts to burn and be ready to top up with logs. Do not overfill the chamber with wood. Do not use paper as this blackens the glass.

Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.

There is are levers at the bottom of the stove to regulate air flow, more air helps the logs light when first starting the fire. The air flow should be turned down when the fire is going to prevent the logs burning too fast.

In the unlikely event of a fire, please think of your own safety first. There are fire blankets and extinguishers located in the kitchen. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire is too large, call the emergency services on 999 giving the address:

Hollins Farmhouse

Thorton Steward



Then contact the out of hours emergency number on 07884 994 994.

If you are asked to evacuate your holiday home for any reason, please assemble outside on the drive outside the gate. At night-time we do recommend shutting doors between rooms and keeping and keys for external doors in an easily accessible place.

Rubbish should be put in the bin which can be found outside at the rear of the house.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • This property permits dogs that have been advised of when making your booking.
  • Please clean up after your dog, in the garden and the grounds.
  • Please always keep your dog on a lead, outside the confines of the property.
  • Do not allow dogs upstairs, into the bedrooms or on to furniture.