When staying at the large holiday cottage Kingfisher, please find all the instructions you need during your stay for the property here. Should you feel there is something missing, please contact Reception at any time to let us know.

General Information

Office Opening Hours
Monday to Friday:                                           8.30am – 5.00pm
Saturday and Sunday:                                    9.00am – 1.00pm, remaining open to arriving guests.
Reception remains open to welcome arriving weekend guests, meaning varied afternoon opening hours after 1pm. 

Office telephone number:                               01748 850333
Emergency out of hours number:                   07919 451626

WiFi Internet
A WiFi connection is available throughout the house.
WiFi password: kingfisher2021

Please respect the neighbouring property Dragonfly, and keep noise levels to a minimum between 10pm and 8am especially outside using the hot tub.

The property is strictly non-smoking. If smoking outside please don’t leave cigarette ends on the ground. There is a bin on the wall outside the games room to use.

Safety around Kingfisher
Please always supervise children when outdoors, especially around the hot tub area. There is a small brook along the side of the house to watch for, with a footbridge on the far side of the house. Please take care.

Rebook Your Stay
If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a Friend SchemeYou can also take advantage of our refer-a-friend scheme. If you refer us and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday at Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Care of the Property
The property has been decorated and equipped to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that occasionally accidents happen; please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

The heating is set to come on at intervals throughout the day. There are thermostats located throughout the property to control the underfloor heating and radiators.

There is an electrical back up for the towel rails with separate controls. If there is no power to the towel rail then please check the isolator switch is turned on outside the bathroom on the other side of the wall.

There are fire blankets and extinguishers located between the kitchen and utility room.

The bedroom and bathroom windows can be opened fully using two rectangular silver tabs on each side of the window; push these in at the same time whilst pushing the window outwards.

Please make yourself aware of all the exit routes on arrival.

When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly.

In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire is too large, call the emergency services on 999 giving the address.

Kingfisher, West Layton, Richmond, North Yorkshire DL11 7RJ

What 3 Words: ///salon.again.sensibly

Assembly Point: on the driveway beyond the patio.

Contact 01748 850333 (office hours)
Or the out of hours emergency number: 07919 451626

Should you have any questions around the exits in the the property, the fire alarms or how to evacuate the building safely, then please contact us at the start of your stay.


Dishwasher tablets can be found under the sink. Please remove all excess food and grease before loading the dishwasher.

Starting a programme:
Press the Power button
Press the programme you require.

Fridge & Freezer

Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay.


The range cooker has two ovens, 6 hob rings and a separate grill.

To operate the right hand oven simply turn the corresponding thermostat to the desired temperature. There is a light to indicate when the oven is heating.

To operate the left hand oven, you will need to set the desired function as well as setting the temperature.

The gill is operated using the dial on the far left of the appliance. Please note that you need to monitor the temperature to ensure that it doesn’t get too hot.

The hob is not induction and will remain hot for around 30 mins after use.

The ovens will not operate if the clock is not set.

Washer & Dryer

There is a washer/dryer in the utility room off the hallway.

There is a charcoal Kamado Barbecue which can be found on the terrace. Please use your own charcoal, or if you get in touch with reception before or at the start of your stay we will endeavour to supply this for you. Thank you for leaving the BBQ clean and tidy. Please leave the ashes in the metal bucket provided.


1 Add charcoal and light using one or two firelighters nestled in the centre of the coals. You can also buy light-in-the-bag charcoal which needs no additional firefighters.
2 Leave the dome lid open for 10 minutes with the bottom vent fully open.
3 Close the dome.
4 Begin closing the top vent and bottom vent when the dome temperature is within 50°F (10°C) of your target.

SIDE SHELVES – Do not set hot items on the side shelves.


GRILLING 205–315°C (400–600˚F)
SEARING 260–400°C (500–750˚F)
BAKING 150–400°C (300–750˚F)
ROASTING 150–230°C (300–450˚F)
SMOKING 105–135°C (225–275˚F)


Because this ceramic bbq retains heat so well, it can take some time to fully heat. Give your grill 20–40 minutes to stabilise the temperature before you start cooking. There is a vent at the top and bottom of the bbq to control the temperature. Adjustments to the vents are not immediate— allow 10 minutes for a vent change to take effect.
To lower the temperature, decrease the airflow through the grill by closing the vents.
To raise the temperature, open the vents.

1 When finished cooking, close the bottom vent completely.
2 Once the temperature falls below 400°F (205°C), close the top vent almost completely, but leave a small crack.
3 Do not cover the barbecue until the dome is cool to the touch.

Please read the safety information for using the hot tub. Should you have any questions about testing the hot tub please get in touch. 

The hot tub will be cleaned out and filled with fresh water on the day of your arrival.  You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub, and use the far right hand button to cycle through the programs to operate the jets. When finished, always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

There are lights over the hot tub area, controlled from a light switch.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333


If you have any issues after 5pm please call our out of hours number on 07919 451626.

There is a public footpath that runs down the drive.

For dog owners, please be mindful of the following:

  • Please clean up after your dog (spare poo bags under the kitchen sink) and bins are outside. If you leave lots of mess in the garden, clean up charges will apply.
  • The owners have taken a lot of care preparing the property. Please do not allow dogs into the bedrooms or on to furniture.
  • Please keep dogs on leads in fields with livestock in them. There are often sheep or cattle in the surrounding fields.
  • Only two dogs are allowed in the property.

Pet Pals

If you are popping out and require a dog sitter, a fully trained member of the pet pal’s team will be able to assist you with your dog’s needs until you return. Pet pals contact: 01748 818052 or 07736 960114.

There is a rubbish bin in the kitchen, and an external rubbish bin to the rear of the property. Some more bin bags can be found under the sink and recycling bags are in the utility room.

At the end of the driveway, on the corner as you turn into Limekiln, you will find the large general waste bins if you need to empty additional rubbish during your stay.

The TV’s in the property will receive terrestrial channels as well as on demand, such as Netflix and Player. Everything can be controlled from the remote.

In the case it is not working, please check the batteries first then contact reception.