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Property Instructions - Paddock View
On arrival please make yourself familiar with the emergency exits and fire safety procedures, as well as the contents of this tablet. Should you have any questions or additional needs please do let us know.
Unless alternative arrangements have been made, we kindly request that you vacate by 10am on the day of your departure to give us time to prepare the property to the same high standard for the next guests. A later departure may be possible by special arrangement with reception, only if no one is arriving that day.
Please return the keys to the key box. Make sure you have everything with you, you have logged out of any accounts on the TV, and let us know if there have been any problems.
If possible, please leave any feedback on the comments form for our team.
On departure, if you can strip the beds and leave the linen in a pile that is appreciated. We also appreciate you putting out the rubbish.
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that occasionally accidents happen, please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV can be operational outside the property for security. If you have any questions, please contact us.
Paddock View’s WiFi is as follows:
Network – BT-H2AW8M
Password – paddockview38
The router for the broadband in the property is located in the kitchen to the left of the fireplace. If you have any trouble with the broadband in the property, try switching the unit off at the plug for 30s then turning it back on. Do not press the ‘reset’ switch.
Please respect neighboring properties and keep noise levels to a minimum between 10pm and 8am especially outside.
The properties are strictly non-smoking. A cigarette bin can be found outside, to the rear of the property.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge of £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
There is a fire blanket located to the left of the Aga and a fire extinguisher in the utility room. There are also fire extinguishers in the games room and in the porch by the front door.
In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire is too large, call the emergency services on 999 giving the address:
38 West End, Osmotherley, Northallerton, DL6 3AA
If you are asked to evacuate for any reason please assemble outside at the front. When you are safe, please contact 01748 850333 (office hours) or the out-of-hours emergency number 07919 451626.
Please make yourself aware of all exit routes on your arrival at the property. When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly. Should you have any questions around the emergency exits in the house, the fire alarms or any questions around how to evacuate the building safely, then please contact us at the start of your stay.
A first aid kit can be found under the kitchen sink.
The Stopcock – in the dining room along the skirting board
The Fuse Board – in the outer utility room by the back door, up on the wall.
For your pet’s safety and consideration of our other guests, please be mindful of the following:
Rubbish & Recycling
Rubbish and recycling bins are found in the car port at the back of the house. There is general waste, a recycling bin, plus a blue box for the glass. Please ensure recycling is clean before putting it in the bin. They are collected first thing on Monday morning, alternate weeks for rubbish and recycling. We may ask you to put them out on the pavement for collection.
Heating & Hot Water
The central heating is from an oil fired boiler, the control switch is in the middle utility room. The hot water is heated on a direct feed from the boiler as there is no immersion tank, please allow time for the hot water to come through. There are thermostats on all the radiators to fine tune the temperature in each room and the main thermostat is a hand held device which is kept near the control switch in the utility room, normally set to 21 degrees. Instructions for the control switch are below and printed in the guest information book.
Please find the Central Heating control device instructions below;
Log Burning Stove
– There is an ‘air control handle’ located directly bewteen the bottom of the front doors of the log burner. When the lever is pressed in, the airflow to the fire is at a minimum. When the lever is out, the air flow is at its maximum.
– When lighting the fire, ensure that the ‘air control handle’ is pulled out.
– Place a couple of fire lighters roughly 2 inches wide onto the grate inside the stove. Using the matches supplied, light the firelighters and place a couple of handfuls of kindling on top. Close the doors of the log burner.
– Once the kindling has started to break down, open the doors and place a couple of small logs onto the pile of kindling. Close the doors.
– Once the log has ignited and there is heat being emitted from the stove (usually after around 10 minutes), move the ‘air control handle’ back to the centre so that the air flow is 50% open. This will generate more heat into the room. When the vent is open, the heat can go straight up the chimney.
– When adding additional logs, repeat the actions taken in the last step.
Living Room Log Burner
– There are two air vents located in the centre of the burner. One is above the door and one is in bottom of the door. When the levers are over to the right, the airflow to the fire is at its maximum. When the lever is to the left, the air flow is at its minimum.
– When lighting the fire, ensure that both levers are over to the right.
– Place a couple of fire lighters roughly 2 inches wide onto the grate inside the stove. Using the matches supplied, light the firelighters and place a couple of handfuls of kindling on top. Close the door of the log burner.
– Once the kindling has started to break down, open the door and place a couple of small logs onto the pile of kindling. Close the door.
– Once the log has ignited and there is heat being emitted from the stove (usually after around 10 minutes), move the bottom lever to the left. This will generate more heat into the room. When the vent is open, the heat can go straight up the chimney.
– When adding additional logs, repeat the actions taken in the last step.
Washer & Dryer
Please follow the link for the instruction manual for the washer: Bosch Website Instructions
Please follow the link for the instruction manual for the dryer: Indesit Dryer Website Instructions
Dishwasher tablets can be found under the sink. Please remove all excess food and grease before loading the dishwasher.
Starting a programme:
Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay.
This is an electric Aga, the timer/switch is in the cupboard to the right-hand side, the temperature can be adjusted via the knob behind the bottom left door on the Aga, normally set to no 4. The correct temperature is when the thermometer is on the black line in the middle. The left-hand hob is the hot one, the right one for simmering. The top oven is hot and the bottom one warm for slow cooking and plate warming. If you haven’t used an Aga before don’t worry, it’s really simple and effective.
Please find detailed Aga instructions below;
Please refer to the “Aga Basics” info in the guest information book which can be found in the kitchen.
The Aga is left on 24/7 however, you may switch off in warmer weather and use the conventional oven should you prefer.
There is a time switch on the Aga with instructions below;
The hob is intended for use when the Aga is switched off in the summer, or for extra cooking capacity it can be moved into the main kitchen, if you wish. With the light and sensitive touch panel, you can adjust the temperature of the two hot plates independently between 60℃ to 240℃ easily. and you can also set the 4-hour digital timer to turn the hot plate off once cooking has finished.
Please find oven instructions below;
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