Key Information

Holiday at Home office hours:
Monday to Friday          8.30am – 5.00pm
Saturday and Sunday    9.00am – 1.00pm (approximately)
Office telephone number – 01748 850333

Out of Hours Emergency number:
Leave a voicemail on 01677 450303
& call the mobile on 07884 994994

Care of the Property
We have decorated and equipped the houses to a high specification. We understand that occasionally accidents happen; please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please also refer to our terms and conditions.

Wi-Fi Internet 
Look for ‘Sunhill’ on your networks and follow through to the internet.

Racing Yard
Please note that the racing yard is out of bounds.
Tours of the stable yard are available and can be arranged for you (subject to availability) starting from £35 per group and can be carried out Monday and Friday with prior notice.
Badges and lunch can also be arranged in advance for local race meetings.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

There is a mixture of radiators and underfloor heating. This is controlled by an oil-fired boiler to provide the heating and the hot water. There are thermostats around the property to control the temperature. Please bear in mind the underfloor heated areas can take a while (2-3 hours) to react. The radiators have control dials on the radiators themselves, so try adapting these before the house thermostats.

The heated towel rails in the bathroom will remain on.

The quickest way to heat the property is by using the log burner.

Log Burner

Lighting the fire:
Open the door using the handle, stack kindling loosely in the chamber, place a couple of small logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Try not to let the firelighters burn near the glass, as this will make it go black. Keep an eye on the fire as it starts to burn and be ready to top up with logs: Do not overfill the chamber with wood. Do not use paper as this blackens the glass.

Please note:

  • Opening both air vents will ensure a good supply of oxygen needed to get your fire going.
  • One vent can be found above the door which can be moved from side to side and the other is found beneath the door which can be turned to open the valve if you wish to get the fire roaring and closed if you wish the fire to die down.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is no need to empty the ashtray during your stay as these are emptied after every guest departs.

WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Up to 2 dogs are allowed at Sun Hill.
  • Do not allow dogs into bedrooms or onto furniture. Should dogs go on the furniture, additional cleaning or damage charges may apply.
  • Please clean up after your dog (spare bags available in the kitchen).
  • Keep your dog on a lead at all times on the grounds of Sun Hill
  • Please keep the garden gate closed, Gunner the owners’ dog used to live here and although friendly is incredibly nosey and will pop into the garden if given the chance.

Using the oven
To turn the oven on, press and hold standby button for one second.
Press the P button then use the arrows to choose your desired setting.
Press the tick button to confirm your setting choice.
Press and hold play to commence.
Use the arrows to set the temperature.

The hob is an induction hob. Firstly check the isolation switch on the wall is turned on. There is a button for each ring, and the higher the number the hotter it will be.

It won’t come red and get hot without a pan placed on it. The plate will cool down slowly after you’re finished using the hob, so please do be careful.

You will find some dishwasher tablets under the sink to get you started during your stay.

Should you have any problems, find the full instruction manual here:

Please note this property is on a sceptic treatment tank. Nothing except toilet paper can be put down.

We don’t want the drains to get blocked. If we have to unclog these, please be aware that we will need to recharge for the time this takes. Thank you for your care.

Turn left out of the front door of The Palins and the private garden is roughly 50m along the drive. Outdoor seating, a gas BBQ and views of the gallops.


There is a gas BBQ outside which you are welcome to use, you won’t need any charcoal as it’s ready to go. Please leave the BBQ grill and surroundings clean after use. Please switch off the gas using the knob on top of the bottle after use.

Please note that a fire extinguisher and fire blanket can be found in the cottage, along with a first aid kit for any minor injuries.

In the unlikely event of a fire, please think of your own safety first. Evacuate people as necessary before attempting to extinguish any minor outbreaks. If you are asked to evacuate for any reason, assemble outside on the drive. If the fire is too large, call the emergency services on 999 giving the address:

Address: Sun Hill, Constable Burton, Leyburn DL8 5RL
What 3 Words: ///tidal.cooks.owns

Note the key for the door should be kept nearby to allow swift evacuation in the case of an emergency. When going to bed shut all the doors.

When safe, please contact 01748 850333 (office hours) or the out-of-hours emergency number: 07884 994994 (2nd number 07919 451626)