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Property Instructions - West Grange
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
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Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.
There is no password.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.
The properties are strictly non-smoking. A cigarette bin can be found outside.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
We ask you to supervise your children at all times when outdoors and in the hot tub. The pond is also a potential danger so please keep an eye on youngsters while outside.
There are fire blankets and extinguishers located in the cottage. Please make yourself aware of all the exit routes on your arrival. When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly. Should you have any questions around the exits in the the property, the fire alarms or how to evacuate the building safely, then please contact us at the start of your stay.
West Grange, Harmby, Leyburn. DL8 5HQ
Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626
Please follow the instructions in your guestbook and on the metal chemical lock box in the utility room. The optimum temperature is 38C. The lid folds back in sections using the lid stand to the back of the hot tub.
The heating is set to auto and shouldn’t need altering, if you do feel you would like it to be a bit warmer use the arrow up symbol on the wall stats to increase the temperature then tick to confirm your selection.
Rubbish & Recycling
If you need to empty your rubbish bin, there is large waste bin in the barn opposite the cottage. This is mixed waster and sorted off-site.
For your pet’s safety and consideration of our other guests, please be mindful of the following:
Log Burning Stove
Logs and kindling are provided and are stacked in the log store outside by the hot tub. Take care when topping up the stove.
WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.
Lighting the fire:
Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
There is are levers at the bottom of the stove to regulate air flow, more air helps the logs light when first starting the fire. The air flow should be turned down when the fire is going to prevent the logs burning too fast.
There is no need to empty the ashtray during your stay as these are emptied by our team after you depart.
Velux Windows and Blinds
The remote for the velux windows is different to the one for the blackout velux blinds. The windows are weather/ rain sensitive so will close automatically.
To use the hob:
Be aware – The hob will take time to cool down. Do not touch or place any items on the hob until the red light has disappeared from the control panel. Do not leave the hob unattended when in use.
There are controls for the two ovens (top & bottom) either oven can be used or both at the same time. Select whether you like top or bottom, the top controls are on the left and the bottom controls are on the right. Having selected top or bottom, select the desired temperature with the left knob, the right hand knob selects the oven or grill.
Dishwasher tablets can be found under the sink. Please remove all excess food and grease before loading the dishwasher. Starting a programme:
Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay.