General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.

There is no password.

Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

The properties are strictly non-smoking. A cigarette bin can be found outside.

Safety around West Grange

We ask you to supervise your children at all times when outdoors and in the hot tub. The pond is also a potential danger so please keep an eye on youngsters while outside.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Heating Thermostats
The heating is set to auto and shouldn’t need altering, if you do feel you would like it to be a bit warmer use the arrow up symbol on the wall stats to increase the temperature then tick to confirm your selection.

Log Burning Stove
Logs and kindling are provided and are stacked in the log store outside by the hot tub. Take care when topping up the stove.

WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.

Lighting the fire:

  • Ensure the chamber is empty and clear of excess ashes.
  • Open the door of the stove using the handle.
  • Stack kindling loosely in the chamber put a couple of firelighters on top and then some more sticks, light the firelighters with a match.
  • Wait for the sticks to start crackling.
  • Place a couple of small logs on top of the kindling, Close the door, make sure it’s firmly shut. Try not to let the logs burn near the glass as this will make it go black.
  • Keep an eye on the fire as it starts to burn and be ready to top up with logs. Do not overfill the chamber with wood. Do not use paper as this blackens the glass.

Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.

There is are levers at the bottom of the stove to regulate air flow, more air helps the logs light when first starting the fire. The air flow should be turned down when the fire is going to prevent the logs burning too fast.

There is no need to empty the ashtray during your stay as these are emptied by our team after you depart.

There are fire blankets and extinguishers located in the cottage. Please make yourself aware of all the exit routes on your arrival. When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly. Should you have any questions around the exits in the the property, the fire alarms or how to evacuate the building safely, then please contact us at the start of your stay.

West Grange, Harmby, Leyburn. DL8 5HQ

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Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626

To use the hob:

  1. To turn on the hob make sure it has power from the switch being on at the kitchen wall.
  2. Press the power button, select the hob you would like to use by pressing the heat level arrows + or –
  3. When finished using the hob turn down the temp to zero.

Be aware – The hob will take time to cool down. Do not touch or place any items on the hob until the red light has disappeared from the control panel. Do not leave the hob unattended when in use.

There are controls for the two ovens (top & bottom) either oven can be used or both at the same time. Select whether you like top or bottom, the top controls are on the left and the bottom controls are on the right. Having selected top or bottom, select the desired temperature with the left knob, the right hand knob selects the oven or grill.

Dishwasher tablets can be found under the sink. Please remove all excess food and grease before loading the dishwasher. Starting a programme:

  • Press the Power button
  • Press the programme you require.

Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay.

The remote for the velux windows is different to the one for the blackout velux blinds. The windows are weather/ rain sensitive so will close automatically.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Please clean up after your dog outside, bagging up any waste and using the external bin.
  • The garden is fenced but not escape proof. Please keep an eye on your dog.
  • Please keep your dog on a lead at all times outside the property boundaries, especially where there are livestock nearby.
  • Do not allow dogs into the bedroom or onto furniture.
  • In the case of the property or grounds needing significant additional cleaning, additional charges could apply.

If you need to empty your rubbish bin, there is large waste bin in the barn opposite the cottage. This is mixed waster and sorted off-site.

Please follow the instructions in your guestbook and on the metal chemical lock box in the utility room. The optimum temperature is 38C. The lid folds back in sections using the lid stand to the back of the hot tub.

View how to test your hot tub here: