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Property Instructions - Aquarius Rising
Monday to Friday: 8.30am – 5.00pm
Saturday and Sunday: 9.00am – 1.00pm, remaining open to arriving guests.
Reception remains open to welcome arriving weekend guests, meaning varied afternoon opening hours after 1pm.
Office telephone number: 01748 850333
Emergency out of hours number: 07919 451626
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that occasionally accidents happen; please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am especially outside.
The property is strictly non-smoking. If smoking outside please don’t leave cigarette ends on the ground.
Finding it hard to leave and want to come back soon? Book your next stay Holiday at Home within 7 days of your departure and receive a 5% discount… Feel free to share this code with friends and family and treat them to 5% off their first stay with us.
From your 4th stay at our Holiday at Home luxury properties, you will receive be uprated to loyalty guest status. This gives you access to benefits that include 5% discount off future bookings. Ts & Cs apply.
Unfortunately, if guests leave behind any personal belongings, they must be claimed within two weeks. We are happy to re
turn any goods for a small charge of £5 depending on the item. Please note goods will not be kept any longer than two weeks due to the high volume of lost property accumulated.
These can be found online here: https://www.holidayathome.co.uk/faqs/
A WiFi connection is available and there is no password.
We ask you to supervise your children at all times when outdoors and in the property. Special attention should be paid to the hot tub area, the pizza oven and the tree house.
There are fire blankets and extinguishers located in the utility room.
If access to the main door is blocked, the bedroom and bathroom windows can be opened fully using two rectangular silver tabs on each side of the window; push these in at the same time whilst pushing the window outwards.
In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire is too large, call the emergency services on 999 giving the address. If you are asked to evacuate your lodge for any reason please assemble at the tennis court.
Aquarius Rising, Colburn Richmond, North Yorkshire. DL10 7PJ
Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626
Please make yourself aware of all the exit routes on your arrival. When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly. Should you have any questions around the exits in the the property, the fire alarms or how to evacuate the building safely, then please contact us at the start of your stay.
For your pet’s safety and consideration of our other guests, please be mindful of the following:
Should excess dog mess be left in the grounds, a cleaning charge may apply. There may also be charges if dogs are allowed upstairs.
The heating is set on a timer and is adjusted by season. There are wall thermostats around the property that can be adjusted, and most radiators have a thermostat and can be individually controlled.
If you are finding the hating isn’t right for you, please get in touch with the Holiday at Home reception on 01748 850333 or email [email protected]
Rubbish should be put in the bin which can be found outside the property.
The TV’s in the property will receive terrestrial channels as well as on demand, such as Netflix and iPlayer.
The washing machine is also a dryer. It is in the utility room, through the left door through the cloakroom.
The hot tub will be cleaned out and filled with fresh water on the day of your arrival. We endeavour to get it to temperature for your arrival, but it does take a number of hours so please keep an eye on it. The hot tub is pre-set to 38’c and will regulate to this temperature. If you find the temperature needs altering, please contact our reception team.
You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.
To operate the jets, press the bottom left button on the control pad and top left button to turn them off. You can turn the internal lights on by pressing the bottom right button and off by pressing the top right button
To alter the force of the air jets, please use the ‘air’ turn control. The larger turn control can be used to regulate the jet massage control
A lot of factors play a role when the water is heating, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat and replace, securing the clips when not in use.
If you have any issues before 5pm please contact reception on 01748 850 333
If you have any issues after 5pm please call our out of hours number on 07919 451626.
These are in the outside “store room” just to the left of the hot tub.
The sauna lights are inside the sauna, up high to the right hand side.
To use the TV:
To use the SONY Sound Bar:
Marshall Sound Speaker (School Room)
Please find Marshall Instructions here
To switch it on pull and hold the power lever to the front of the speaker until the power sound and light indicator come on. Do the same to power off.
To connect to Bluetooth switch the source to Bluetooth so the blinker comes on then select ‘Standmore II’
The lights are on a grey switch high up on the right as you walk in.
All children MUST be supervised when using the sauna.
The Sauna on / off switch is in the middle of the right-hand wall, the red button high up on the wall.
There is a heater above the door if you are changing outside in cooler months. Please ensure to turn this off after use!
The lighting for the room is in various places, primarily in the bar area before you walk into the school room.
The disco ball is on a plug by the Chinese console table in the centre of the room.
There is some artwork around this pillar which will be backlight once you plug it in.