Twenty One

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Office telephone number – 01748 850333
Out of Hours Emergency number – 07919 451626

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.

There is no password. Look for the name of your lodge and connect automatically.
If you have no internet, please turn off the black internet box from the plug in the utility room, wait 20 seconds and turn back on. If you still have any problems, contact reception on 01748 850333.

Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

The properties are strictly non-smoking, and we ask you not to smoke vapes or e-cigarettes inside. A cigarette bin can be found outside.

Safety Around the Lakes

We ask you to supervise your children at all times when outdoors. Both lakes are deep in places and the lake bed is made of sticky, silty mud, not suitable for swimming! The river is excellent for paddling and bathing, weather permitting! There’s a path down to the “Brompton Beach” from the path that runs around the edge of the lakes.

There is a life ring on each of the lodges in the event of someone falling in the water; please do not allow children to play with these, they have been set up to allow the rope to run freely if needed!

Please do not use boats or radio controlled toys on the water, there may be nesting birds.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

We would like to make you aware that we operate a biomass treatment plant and putting excess cooking oil or grease down the sink may cause severe damage which will impact the surrounding environment.

Washer & Dryer

  1. Turn the machine on by twisting the control dial to select the desired setting. The settings on the left are for drying and washing is on the right.
  2. Add washing powder to the left-hand compartment in the detergent drawer.
  3. The temperature and spin settings can be adjusted by pressing the two left-hand buttons below the display.
  4. To start the cycle, press the Start/Pause button.


  • Please remove all excess food and grease before loading the dishwasher.
  • Press the Power button
  • Press the programme you require – the dishwasher can be set to 3 temperatures.
  • Once a programme is selected, the time of the cycle will be shown
  • When you close the dishwasher door, the programme will start automatically
  • At the end of a programme, the dishwasher will beep, at the end of Programme Indicator light will switch on.

Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay. The plug for the unit is in the cupboard under the oven.

There is a fire blanket and extinguisher located in the utility room. There is an extinguisher in the sauna and BBQ hut. 

Please read the fire safety information in your printed guestbook carefully on arrival. Note the exit routes, the way to open the windows and ensure you shut the doors at night. In the unlikely event of a fire, please think of your own safety first. Call the emergency services on 999 giving the address: Brompton Lakes, Easby, Richmond, DL10 7EJ

Then contact 01748 850333 (office hours) or the out of hours emergency number on 07919 451626

No fat or chip pan fryers should be used in the lodges.

Logs and kindling are provided in the lodge. Firelighters and matches will be by the log basket. The stoves inside can be swivelled around using the handles on the side, so you can direct the heat around the room.

WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.

Take care when topping up the stove, the lid can fall back, keep hold of the handle using the glove provided when re-fuelling and do not put hands into the unit when the fire is lit.

More logs and kindling can be purchased from Reception.

Lighting the fire:

  • Make sure the metal lever under the chamber is over to the right.
  • Ensure the chamber is empty and clear of excess ashes.
  • Open the top of the fire using the handle (this is kept in the side handle).
  • Stack kindling loosely in the chamber put a couple of firelighters on top and then some more sticks, light the firelighters with a match.
  • Wait for the sticks to start crackling.
  • Place a couple of small logs on top of the kindling, Close the lid, make sure it clicks shut. Try not to let the firefighters burn near the glass as this will make it go black.
  • Keep an eye on the fire as it starts to burn and be ready to top up with logs. Do not overfill the chamber with wood. Do not use paper as this blackens the glass.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is a chrome lever at the bottom of the log burner to regulate the air flow.
  • There is no need to empty the ashtray during your stay as these are emptied by our team after you depart. If you would like to empty the ash tray, move the chrome lever to the centre of the tray and it will unhook.

Additional Lodge Instructions

Lighting & Torches
Each lodge has path lighting and downlights above the sliding doors which will come on between darkness and 12.30am. The lights to the lodge sides are activated by a motion sensor with a permanent override switch in the utility room.
You will find a torch in the kitchen drawer. The small torches plugged into the wall are a safety feature, and they will illuminate in case of a power outage. Please note that these torches are for emergency use only.

Heating & Hot Water
Our lodges have underfloor heating throughout; this is controlled by a heat pump that extracts solar heat from the lake to provide the heating and the hot water. The heat pump operates like a fridge in reverse. We’re also very pleased to say that we use all renewable energy, produced here in Yorkshire. You will have seen the solar panels in the field.

Please do not attempt to adjust the heat pump main controls yourself, use the room temperature thermostats on the wall. If this doesn’t do the trick, please ask at reception and we will attend the lodge. *Please note: Due to the low temperature nature of how heat pumps operate, the room thermostats need approximately 2 hours to react when adjusted. We suggest setting the thermostats at 20C.

The log burning stove is the best way of warming the lodge quickly and economically, there will be plenty of wood to get you going during your stay. If you run out, please speak to reception. There’s a separate guide on using this.

The heat pump also provides hot water. The water can take up to 60 seconds to run through to the bedrooms at the end of the corridor, so please leave the tap running if it doesn’t get hot straight away. The heat exchanger and pump need about 40-60 minutes to restore the hot water so please stagger bathing and showering to maintain water temperatures.


Towel Rails
The bathrooms have thermostatically controlled heated towel rails. These will only come on when the room temperature is below the setting on the thermostat. You can increase the temperature on the remote thermostat on the wall in the bathroom. The override off switch is low down outside the bathroom door.

The sewage and waste are disposed of using a high performance ‘Bio-Disc’ treatment plant. Waste from the lodges is pumped via a macerator to a central treatment plant that uses natural bio-degradable processes to break down the pollutants in the wastewater. The quality of the resultant effluent allows us to discharge ‘clean’ liquids into the river.
Please do not put:-

  • Anything down the toilet except natural things and toilet paper.
  • Any sanitary products, face wipes or cotton wool down the toilet – bags are provided.
  • Any solvents such as turps or meth’s down the drain as this will spoil the treatment process.

TV, DVD & Soundbar

Press the red power button at the top left of the Samsung remote. Press the Guide button on the remote and use the arrows the select your programme.

To use the smart functions, press the Guide button on the remote again, and use the arrows to select the desired app.

If the volume doesn’t come through, go to settings > TV speaker output and check it’s the TV and not one of the HDMI channels that the sound is pulling through.

DON’T FORGET to log out of your Netflix, Amazon, and any other accounts you’ve used.

To use the DVD Player, insert your DVD and then press the red power button at the top left of the DVD remote.

For the Sound: On the TV remote, press the Settings button and select Sound Settings. Press the cursor right on the remote, select TV and the sound will start to run through the TV speakers.

Using the Soundbar:

  • Using the JVC remote turn the device on using the power button, the light will shine green when the power in on.
  • Select your desired source by pressing the Source button.
  • A blue light will appear for Bluetooth – you can then connect to your Bluetooth device, look for ‘TH-D227B’ on your device in Settings.
  • A white light will appear for the optical cable, which will play the volume from the TV via the soundbar.
  • A red light will appear when the device is in Standby mode.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Not all of our lodges permit dogs.
  • Please do not let dogs swim in the lakes; there is a good place at the bend in the river if your dog likes to swim.
  • Please clean up after your dog (spare bags available at reception).
  • Please keep your dog on a lead at all times on the site.
  • Do not allow dogs into the bedrooms or on to furniture.
  • Dogs are not permitted to run free around the site, one of the reasons is to prevent wildlife from being disturbed. Dogs are allowed to run freely in the the field, but please do bear in mind that there may be sheep in this field at certain times of the year.
  • There are special bins situated around the site for the disposal of dog waste.

Rubbish should be put in the bin which can be found outside the lodge. Recycling bags are provided in the utility room for the mixed recycling bins. Please do not leave rubbish bags outside the lodge where animals may be tempted.

We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack), please use the boxes accordingly. You can help by making sure bottles, cans and containers are clean before putting them into the box.

There are 3 bins stores around Brompton Lakes, marked B on the map below. The red bins are general waste, the large blue bins are for recyclables, and a separate small blue bin is for glass. We appreciate you taking out the bins before departing.