Why Book with Us
- Secure Online Payments
- 99% of guests would rebook
- An Experienced, Family Business
- Contact our team 24/7
Property Instructions - Dexter
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.
The properties are strictly non-smoking. A cigarette bin can be found outside.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
Wi-Fi Internet Connection
Searching for the network which is the property name and use the password ‘dexter15’ to connect.
If you have any problems, please contact reception on 01748 850333.
For your pet’s safety and consideration of our other guests, please be mindful of the following:
Please read the safety information for using the hot tub. Should you have any questions about testing the hot tub please get in touch.
The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.
The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub, and use the far right hand button to cycle through the programs to operate the jets. When finished, always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.
A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.
The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.
The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.
If you have any issues before 5pm please contact reception on 01748 850333 for emergencies after 5pm please call 07919 451626.
Please do not puta anything down the toilet except natural things and toilet paper. No sanitary products, face wipes or cotton wool should be flushed, and sanitary disposal bags are provided.
There is a BBQ which can be found on the patio or in the garage in winter, you are welcome to use this. Please bring your own charcoal, and leave the BBQ clean and tidy. Please leave the ashes in the metal bucket provided.
Starting a programme:
Fridge / Freezer
In the Kitchen there is an American Style Fridge Freeze and a wine cooler.
To adjust the temperature settings on the Fridge Freezer, unlock the control panel by pressing and holding the Lock/Unlock button on the bottom right hand side of the panel. The temperatures can then be altered by pressing ‘Frz Temp’ or ‘Ref Temp’ for the relevant compartments.
Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for.
To change the dispenser settings between Ice Cubes, Crushed Ice and Water, press the dispenser button at the bottom of the panel and look for the changing icons on the display. Press you glass up against the lever below the dispenser and hold.
The Wine Cooler can be set at two separate temperatures across the top and bottom compartments. These can be set using the plus and minus buttons inside the fridge. Only the lower compartment can be set warmer than the top compartment.
The heating in the property is set on a timer so will only run at certain times of day.
Each ground floor room temperature is set by a series of thermostats located in each room throughout the property. To set the temperature, use the up and down arrows to set the desired temperature between 0 and 30 degrees centigrade. Once set, press the tick button to confirm. As the ground floor has underfloor heating, please be aware that it may take a number of hours to really feel the difference of these alterations.
Upstairs, there is one central thermostat located on the landing which controls all of the radiators.
Please be aware that setting the temperature thermostat higher will not make the room heat up quicker!
If you are too hot or cold at any point during your stay please call us on 01748 850 333 between 8.30am and 5pm and we assist you as soon as possible.
Main Living Area Log Burner
Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs and kindling can be found outside your property.
WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.
Lighting the fire:
Snug Log Burner
The log burner is in the snug and extra logs and kindling are available on the log store outside.
Be aware that the fire will get hot. Use the glove provided and keep children away.
Be aware the hob will take time to cool down. Do not touch or place any items on the hob until the ‘H’ symbol has disappeared from the control panel.
Locking the hob and child proofing:
Washing Machine and Dryer
The washing machine is located in the utility room.
The dryer is located in the utility room.
TV and DVD
Living and Lounge Area
Master Bedroom Television
Recycling and Rubbish Disposal
Plastic boxes for recycling and a black rubbish bin can be found to the rear of the property. Please use the bin liners provided. Please do not leave rubbish bags outside where animals may be tempted.
We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack) please use the boxes accordingly. Thank you for making sure bottles, cans and containers are clean before putting them into the box.
If your bin becomes full during your stay, there is a wooden bin store at the back of The Farmhouse.
A set of garden furniture is outside, the parasol will be kept in the garage during the winter months. Please collapse the parasol when not in use so it doesn’t blow away. We appreciate you bringing cushions into the utility room if it is raining, and before you depart.
Lighting in the Garden
There are light switches by the back door into the garden which illuminate the garden and terrace.
From time to time we may need to carry out some garden maintenance during your stay. We will be careful to cause minimum disturbance and maintain your privacy at all times. If you have any questions, please speak to us.
North Yorkshire has some wonderful walks. Below is a good short route local to Greenbank Barns.
More information about walking in and around Richmond: https://www.richmond.org/guide/walking.php
You can also find more ideas on our website: https://www.holidayathome.co.uk/explore/walking-in-yorkshire/