Property Instructions - Dexter

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

CCTV
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.

Noise
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

Smoking
The properties are strictly non-smoking. A cigarette bin can be found outside.

Wi-Fi Internet Connection

Searching for the network which is the property name and use the password ‘dexter15’ to connect.

If you have any problems, please contact reception on 01748 850333.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Heating

The heating in the property is set on a timer so will only run at certain times of day.

Each ground floor room temperature is set by a series of thermostats located in each room throughout the property. To set the temperature, use the up and down arrows to set the desired temperature between 0 and 30 degrees centigrade. Once set, press the tick button to confirm. As the ground floor has underfloor heating, please be aware that it may take a number of hours to really feel the difference of these alterations.

Upstairs, there is one central thermostat located on the landing which controls all of the radiators.

Please be aware that setting the temperature thermostat higher will not make the room heat up quicker!

If you are too hot or cold at any point during your stay please call us on 01748 850 333 between 8.30am and 5pm and we assist you as soon as possible.

Main Living Area Log Burner

Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs and kindling can be found outside your property.

WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

Lighting the fire:

  • Open the log burner by pulling the handle at the bottom towards yourself.
  • Stack kindling loosely in the stove and place logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Close the door, making sure it clicks shut.
  • Keep an eye on the fire as it starts to burn and add small logs after the kindling is well lit: do not over fill the stove with wood.

Please note:

  • When lighting your stove open the air vents fully, which will ensure a good supply of oxygen which is needed to get the fire going.
  • An air vent can be found at the top and bottom of the stove. Push the air vent at the top of the burner to the right to open and left to close and the same for the turn table at the bottom of the stove.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is no need to empty the ash tray during your stay as these are emptied after every guest departs.

Snug Log Burner

The log burner is in the snug and extra logs and kindling are available on the log store outside.

  • Ensure the main vent is open. This can be altered pull or pushing the lever above the ash drawer. This is behind the lower panel on the front of the burner. The dial should be open on the front of the ash drawer to allow air to circulate.
  • Open the log burner door and place a handful of kindling sticks flat on the floor of the burner.
  • Place a firelighter on these sticks and light using the matches provided.
  • Once lit, begin to add more kindling sticks on top of the firelighter.
  • Close the door and allow the fire to burn for a minute or two. If the fire is smoking, the vents are in the wrong position. There is a secondary vent at the top of the burner and this can be altered by sliding the catch from side to side.
  • Once the kindling is ignited, add a small log to the fire. Always have the logs at an angle. Do not lay it so it sits flat on the floor of the burner.
  • Continue to add small logs every 5-10 mins.

Be aware that the fire will get hot. Use the glove provided and keep children away.

Dishwasher
Starting a programme:

  • Press the Power button
  • Press the ‘Programme’ buttons until your required programme flashes on the display
  • When you close the dishwasher door, the programme will start automatically
  • Please Note: The dishwasher stores the most recently used programme in its memory. To change the programme, simply use the Programme Selection buttons.
  • At the end of a programme, the dishwasher will beep 5 times.

Fridge / Freezer
In the Kitchen there is an American Style Fridge Freeze and a wine cooler.

To adjust the temperature settings on the Fridge Freezer, unlock the control panel by pressing and holding the Lock/Unlock button on the bottom right hand side of the panel. The temperatures can then be altered by pressing ‘Frz Temp’ or ‘Ref Temp’ for the relevant compartments.

Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for.

To change the dispenser settings between Ice Cubes, Crushed Ice and Water, press the dispenser button at the bottom of the panel and look for the changing icons on the display. Press you glass up against the lever below the dispenser and hold.

The Wine Cooler can be set at two separate temperatures across the top and bottom compartments. These can be set using the plus and minus buttons inside the fridge. Only the lower compartment can be set warmer than the top compartment.

Hob

  1. Press the power button on the right of the control panel.
  2. When the panel lights up, select which hob ring you would like to operate.
  3. One the ring has been selected, use the ‘+’ and ‘-‘ buttons to alter the heat setting on a scale of 1 – 9.

Be aware the hob will take time to cool down. Do not touch or place any items on the hob until the ‘H’ symbol has disappeared from the control panel.

Locking the hob and child proofing:

  1. When the hob is turned off, press and hold the image of the key for 5 seconds until you hear a beep. A red light will appear above the symbol.
  2. To remove the child lock, repeat the same procedure.

Microwave

  1. To turn the microwave on, Press the power button on the left hand side of the appliance.
  2. Working your way from left to right across the control panel, next set the desired wattage ranging from 90 – 900 watt.
  3. Twist the pop out knob the set the length of time you would like the appliance to run for.
  4. To start the cycle, press the play/pause button on the right hand side of the control panel

Washing Machine and Dryer
The washing machine is located in the utility room.

  • Turn the machine on by pressing the furthest right hand button on the control panel.
  • Select the desired wash setting by spinning the dial on the right hand side of the machine.
  • Add the washing powder to the drawer on the top left of the machine.
  • Press the grey ‘start/pause’ button to commence the cycle.

The dryer is located in the utility room.

  • Spin the dial on the left of the machine to set the length of time on the cycle.
  • Press the button on the right of the to set the heat setting to ‘high’ or ‘low’.
  • Press start to commence the cycle.

TV and DVD

Living and Lounge Area

  • Press the red power button at top of the Panasonic remote to turn on the television.
  • Use the arrows to select the TV Function.
  • Press the Guide button on the Panasonic remote and use the arrows the select you program.
  • To use the smart functions, press the Apps button on the Panasonic remote and use the arrows to select the desired app.
  • To use the DVD Player, press the AV button at the top of the remote and select HDMI 1. From this point use the DVD remote.

Snug

  • Press the red power button at the top of the Samsung TV remote.
  • Press the guide button and use the arrows to select your programme.
  • Press the Media.P button on the TV remote to use the Smart functions.
  • To start the DVD Player, Press the red button on the top left hand corner of the DVD remote. This should automatically link to the TV however if this is not the case press the source button at the top of the TV remote and select HDMI.

Master Bedroom Television

  • Turn on the television using the red button on the top of the ‘Samsung’ remote.
  • Press the ‘guide’ button to bring up the TV guide and use the arrows and ok buttons to select the desired channel.

Please do not puta anything down the toilet except natural things and toilet paper. No sanitary products, face wipes or cotton wool should be flushed, and sanitary disposal bags are provided.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • All of our houses permit dogs so there may be other dogs nearby.
  • Please clean up after your dog (spare bags available in the kitchen). Cleaning up mess left around the garden may be chargeable.
  • Please keep your dog on a lead at all times on the site.
  • Do not allow dogs into the bedrooms or on to furniture.

Please read the safety information for using the hot tub. Should you have any questions about testing the hot tub please get in touch.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival.  You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub, and use the far right hand button to cycle through the programs to operate the jets. When finished, always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333 for emergencies after 5pm please call 07919 451626.

Plastic boxes for recycling and a black rubbish bin can be found to the rear of the property. Please use the bin liners provided. Please do not leave rubbish bags outside where animals may be tempted.

We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack) please use the boxes accordingly. Thank you for making sure bottles, cans and containers are clean before putting them into the box.

If your bin becomes full during your stay, there is a wooden bin store at the back of The Farmhouse.

There is a BBQ which can be found on the patio or in the garage in winter, you are welcome to use this. Please bring your own charcoal, and leave the BBQ clean and tidy.  Please leave the ashes in the metal bucket provided.

Garden Furniture
A set of garden furniture is outside, the parasol will be kept in the garage during the winter months. Please collapse the parasol when not in use so it doesn’t blow away. We appreciate you bringing cushions into the utility room if it is raining, and before you depart.

Lighting in the Garden
There are light switches by the back door into the garden which illuminate the garden and terrace.

Garden Maintenance
From time to time we may need to carry out some garden maintenance during your stay. We will be careful to cause minimum disturbance and maintain your privacy at all times. If you have any questions, please speak to us.