group getaways

Property Instructions – The Farmhouse, Greenbank Barns

Property Instructions - The Farmhouse

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

CCTV
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.

Noise
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

Smoking
The properties are strictly non-smoking. A cigarette bin can be found outside.

Lost Property
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.

Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Instructions

Wi-Fi Internet Connection

Searching for the network which is the property name and use the password ‘farmhouse101’ to connect.

If you have any problems connecting, please contact reception on 01748 850333.

Dog Owners
For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • All of our houses permit dogs so there may be other dogs nearby.
  • Please clean up after your dog (spare bags available in the kitchen). Cleaning up mess left around the garden may be chargeable.
  • Please keep your dog on a lead at all times on the site.
  • Do not allow dogs into the bedrooms or on to furniture.

Hot Tub
Please read the safety information for using the hot tub. Should you have any questions about testing the hot tub please get in touch.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival.  You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub, and use the far right hand button to cycle through the programs to operate the jets. When finished, always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333 for emergencies after 5pm please call 07919 451626.

Bathroom
Please do not puta anything down the toilet except natural things and toilet paper. No sanitary products, face wipes or cotton wool should be flushed, and sanitary disposal bags are provided.

BBQ
There is a BBQ which can be found on the patio or in the garage in winter, you are welcome to use this. Please bring your own charcoal, and leave the BBQ clean and tidy.  Please leave the ashes in the metal bucket provided.

Dishwasher
Starting a programme:

  • Press the Power button
  • Press the ‘Programme’ buttons until your required programme flashes on the display. Please Note: The dishwasher stores the most recently used programme in its memory.
  • When you close the dishwasher door, the programme will start automatically
  • At the end of a programme, the dishwasher will beep 5 times.

Fridge / Freezer
In the kitchen there is an integrated Fridge Freezer. The temperature settings can be adjusted internally, though please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for.

There is also a drinks fridge in the kitchen where we ask you store bottles rather than overloading the inside of the fridge door.

Heating
The heating in the property is set on a timer so will only run at certain times of day.

  • The kitchen and utility room have their own thermostats.
  • A thermostat in the Living Room controls the living room, hallway and ground floor bedroom and en-suite radiators.
  • Upstairs, there is one central thermostat located on the landing which controls all of the radiators.

Please be aware that setting the temperature thermostat higher will not make the room heat up quicker!

If you are having trouble with the heating, please call us on 01748 850333 between 8.30am and 5pm.

Log Burner
Extra logs and kindling are available on the log store outside.

  1. Ensure the main vent is open, which is altered pulling or pushing the lever above the ash drawer. This is behind the lower panel on the front of the burner. The dial should be open on the front of the ash drawer to allow air to circulate.
  2. Open the log burner door and place a handful of kindling sticks flat on the floor of the burner.
  3. Place a firelighter on these sticks and light using the matches provided.
  4. Once lit, begin to add more kindling sticks on top of the firelighter.
  5. Close the door and allow the fire to burn for a minute or two. If the fire is smoking, the vents are in the wrong position. There is a secondary vent at the top of the burner and this can be altered by sliding the catch from side to side.
  6. Once the kindling is ignited, add a small log to the fire. Always have the logs at an angle. Do not lay it so it sits flat on the floor of the burner.
  7. Continue to add small logs every 5-10 mins.

Be aware that the fire will get hot. Use the glove provided and keep children away.

Oven and Hob
Both the Oven and the Hob are electric.

To operate the hob, twist the knob on the front of the oven using the images the disinguish between which ring you are looking to use. The heat settings range from 1 – 6. The heat settings on the far left hand ring range from 1 – 4 and can be split between a full ring and a part ring.

The oven is operated by the appropriate knob on the front of the oven. Twist the knob to set the temperature. Please note that if the clock is not set, the oven will not work. The clock can be set using the + and – buttons on the front of the cooker.

The far left hand knob operates the grill. This can be split between a full grill and a part grill. Please refer to the diagram on the front of the oven.

Microwave

  • Open using the button on the far right hand of the control panel.
  • Repeatedly press the power button to set the wattage. This ranges from 160 – 750.
  • Press the start button to set the microwave off for 30 seconds. Continue pressing the start button to increase the time in 30 second intervals.

Washing Machine and Dryer
Washing Machine, located in the utility room:

  • Turn the machine on by pressing the furthest right hand button on the control panel.
  • Select the desired wash setting by spinning the dial on the right hand side of the machine.
  • Add the washing powder to the drawer on the top left of the machine.
  • Press the grey ‘start/pause’ button to commence the cycle.

Dryer, located in the utility room:

  • Spin the dial on the left of the machine to set the length of time on the cycle.
  • Press the button on the right of the to set the heat setting to ‘high’ or ‘low’.
  • Press start to commence the cycle.

TV and DVD

Lounge Area

  • Press the red power button at top of the Panasonic remote to turn on the television.
  • Use the arrows to select the TV Function.
  • Press the Guide button on the Panasonic remote and use the arrows the select you program.
  • To use the smart functions, press the Apps button on the Panasonic remote and use the arrows to select the desired app.
  • To use the DVD Player, press the AV button at the top of the remote and select the relevant HDMI port. From this point use the DVD remote.

Games Room

  • Press the red power button at the top of the Samsung TV remote.
  • Press the guide button and use the arrows to select your programme.
  • Press the multi coloured Smart Hub button on the TV remote to use the Smart functions.
  • To start the DVD Player, Press the red button on the top left hand corner of the DVD remote. This should automatically link to the TV however if this is not the case press the source button at the top of the TV remote and select HDMI.

Recycling and Rubbish Disposal
Plastic boxes for recycling and a black rubbish bin can be found to the rear of the property. Please use the bin liners provided. Please do not leave rubbish bags outside where animals may be tempted.

We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack) please use the boxes accordingly. Thank you for making sure bottles, cans and containers are clean before putting them into the box.

If your bin becomes full during your stay, there is a wooden bin store at the back of The Farmhouse.

Garden

Garden Furniture
A set of garden furniture is outside, the parasol will be kept in the garage during the winter months. Please collapse the parasol when not in use so it doesn’t blow away. We appreciate you bringing cushions into the utility room if it is raining, and before you depart.

Lighting in the Garden
There are light switches by the back door into the garden which illuminate the garden and terrace.

Garden Maintenance
From time to time we may need to carry out some garden maintenance during your stay. We will be careful to cause minimum disturbance and maintain your privacy at all times. If you have any questions, please speak to us.

Local Walks

North Yorkshire has some wonderful walks. Below is a good short route local to Greenbank Barns.

More information about walking in and around Richmond: https://www.richmond.org/guide/walking.php

You can also find more ideas on our website: https://www.holidayathome.co.uk/explore/walking-in-yorkshire/