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Property Instructions - Harelands
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.
The password is HarHolHouse
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.
The properties are strictly non-smoking. A cigarette bin can be found outside.
You have booked Harelands for the number of guests on your booking confirmation. If this is any different, please notify us immediately as failure to do so will contravene our fire & safety regulations. If you are planning for guests to join you in the day, please inform us in advance. The number of day guests must not significantly exceed the advertised numbers for the property, thank you for your consideration.
Rebook your stay:
If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.
Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.
Log Burning Stove
WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.
The heating in the property is set on a timer so it will only run at certain times of the day. There is a portable thermostat which remains in the kitchen that controls all of the house, except the sunroom. It has been set to ensure the house is warm enough for you from morning to evening.
Should you need a bit of extra heat use the buttons on the front above and below the thermometer to alter the temperature. The program button should remain on Auto.
There is underfloor heating in the Sun Room on a separate control to the rest of the house. This is where the dining table is and the control is on the wall. You can use the plus and minus buttons should you need to alter the temperature.
Please be aware that setting the temperature thermostat higher will not make the room heat up quicker!
**GAMES ROOM** The heating will come on in the games room whilst the house heating is on, if you require any further heat please use the heater in the games room, by flicking the switch and this will give you 1/2hrs heat.
If you are too hot or cold at any point during your stay please call us on 01748 850 333 between 8.30am and 5pm and we will assist you as soon as possible.
To adjust the temperature settings, select the Fridge or Freezer button and scroll through to select temperature. If the panel is in childlock mode, on the control panel press and hold the Fridge/Vacation buttons.
Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled.
To change the ice dispenser settings between cubes and crushed ice, press the ice button in the centre of the panel and look for the changing icons on the display. Press your glass up against the lever below the dispenser and hold.
The Wine Cooler
This can be set at two separate temperatures across the top and bottom compartments. These can be set using the plus and minus buttons inside the fridge. Only the lower compartment can be set warmer than the top compartment.
Hob and Oven
The full manual can be found here: Electric Range Cooker Manual
Using the Oven: Set the temperature knob to the desired level. The oven heats up to the adjusted temperature and it maintains it; during heating, the temperature lamp will stay on. Each knob shows which of the three ovens it controls. The top left oven is a grill, with heat settings numbered 1-6.
Using the Grill: When using the grill, the oven door does need to be wide open. This is a ‘safety’ feature.
The microwave does not need turning on. Choose the power level you would like using the top knob.
Twist the bottom knob the set the length of time you would like the microwave to run for. It will start as soon as the door is closed.
Defrost setting: the weight in kilograms is written around the timer knob, and the top knob should be set to the M.Low setting.
Washing Machine & Dryer
There are located in the utility room adjoining the kitchen.
Washing Machine: Add powder to the top left drawer on the front of the machine. Set your cycle using the central dial on the control panel, and press the start/pause button to commence the wash.
Dryer: Turn the dial on the control panel to select your preferred programme, and press start.
Television & DVD
There is a bluetooth sound bar in the sitting room. To connect your bluetooth device press and hold the pairing button on the Panasonic theatre system remote until the blue light flashes on the sound bar. You can pair with your device called SC-HTB208 in the menu under your bluetooth paired devices on your phone.
The games room is accessed near the BBQ area, next to the black entrance gate. You are welcome to use the football pitch, and to bring your own football.
*GAMES ROOM HEATING; this will come on whilst the house heating is on, if you require any further heat please use the heater in the games room, by flicking the switch and this will give you 1/2hrs heat.
There is access to the lake through the gate at the front of the garden. You are welcome to walk around the lakes and enjoy the jetty; we recommend a morning coffee on the deckchairs to enjoy the surrounding wildlife. You are welcome to fish for Carp and Tench (float or fly fishing).
Please read the safety information before using. The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub. Any damage to the tub must be reported immediately and will be your responsibility.
The hot tub is tested daily for health and safety compliance. It takes 5-10 minutes and the operative will not disturb your stay.
The lid: this folds back in two sections and requires two people. Undo the 2 clips on the front corners, fold the lid in half, then use the metal bar at the back of the tub to slide off the lid by placing a foot on each end of the bar and pressing down.
If you have any issues before 5pm please contact reception on 01748 850333
If you have any issues after 5pm please call our out of hours number on 07768 244891.
The parking for Harelands sits at the front of the property opposite the stables. Access to parking is through the double black gates, which can be locked via a bolt on the floor.
The 2 Electric Vehicle charging points sit on the wall to the right of the entry gates, for your use on a complimentary basis.
For your pet’s safety and consideration of our other guests, please be mindful of the following:
There is a gas BBQ located on the patio at the front of the property. Please ensure gas is turned off after use. There is a spare gas bottle located in the utility room if required. Please let Holiday at Home know if this has been used.
Plastic boxes are provided for recycling, they are kept on the left hand side of the black gates by the parking. We recycle glass, paper, cans and recyclable plastics and cartons (check on the pack) please use the boxes accordingly, please help by making sure bottles, cans and containers are clean before putting them into the box.
Rubbish should be put in the bin, which can be found to the rear of the property. Please use the bin liners provided. If you require your bin emptying during your stay please ask reception. Please do not leave rubbish bags outside where animals may be tempted.