Property Instructions- Holly House Farm Austin

Be Safe

On arrival please make yourself familiar with the emergency exits and fire safety procedures, as well as the contents of this tablet. Should you have any questions or additional needs please do let us know.

Share Your Stay

You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire

Care of the Property

We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that occasionally accidents happen, please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

CCTV

Please note that CCTV can be operational outside the property for security. If you have any questions, please contact us.

Noise

Please respect neighboring properties and keep noise levels to a minimum between 10pm and 8am especially outside.

Smoking

The properties are strictly non-smoking. A cigarette bin can be found outside.

Lost Property

If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge of £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.

Frequently Asked Questions

These can be found online here: https://www.holidayathome.co.uk/faqs/

Dog Owners

For your pet’s safety and consideration of our other guests, please be mindful of the following:

All of our houses permit dogs so there may be other dogs nearby.

Please clean up after your dog (spare bags available in the kitchen).

Please keep your dog on a lead at all times on the site.

Do not allow dogs into the bedrooms or on to furniture.

There is a bin on the fence opposite the buildings for the disposal of dog waste.

Heating

Austin has under floor heating throughout. This is controlled by an oil fire boiler to provide the heating and the hot water.

There are thermostats in each room to control the temperature, please bear in mind the underfloor heated areas take a while (2-3 hours) to react. The bathroom also has underfloor heating, which comes on twice a day.

Bathroom

The sewage and waste is disposed of using a high performance treatment plant.

Please do not put:-

Anything down the toilet except natural things and toilet paper.

Any sanitary products, face wipes or cotton wool down the toilet – bags are provided.

Towel Rails

The bathrooms have heated towel rails which will come on twice a day with the heating.

Dishwasher

Using your dishwasher:

Press the Power button

Press your desired programme and a time will flash on the display.

If you wish the dishwasher to start immediately, press the start button or use the clock button to delay the programme start by an hour.

There is an option for a Half load also, perfect for when you only have a few items to wash.

When you close the dishwasher door, the programme will start automatically

At the end of a programme, the dishwasher will beep 5 times.

Fridge Freezer

Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for.

Hob

Using the hob:

Place your pan on a similar size hob ring.
Turn the hob on by pressing the power button on the bottom left hand side of the controls panel.
Press the corresponding circle depending on which hob ring you wish to use.
Adjust the temperature using the + and – symbols
The heat will come on and shine red at first then it will return to black when it becomes hot enough to use, the rings work thermostatically coming on and off as necessary.
When you have finished cooking the hob will remain hot for some time after; take care not to burn yourself!

BBQ

There is a charcoal BBQ which can be found on the terrace which you are welcome to use. You may use your own charcoal but please leave the BBQ clean and tidy ready for future guests. Please leave the ashes in the metal bucket provided.

Hot Tub Operation

Please read the safety information before using the hot tub. Should you have any questions about testing the hot tub please get in touch.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub, and use the far right hand button to cycle through the programs to operate the jets. When finished, always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

There are lights over the hot tub area, controlled from a light switch.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333

If you have any issues after 5pm please call our out of hours number on 07919 451626.

Log Burning Stove

Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs and kindling can be found outside your property.

WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

Lighting the fire:

Stack kindling loosely in the stove and place logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Close the door, making sure it clicks shut.

Keep an eye on the fire as it starts to burn and be ready to top up with logs: Do not over fill the stove with wood.

Please Note:

Opening all 3 air vents will ensures a good supply of oxygen needed to get your fire going.

One vent can be found at the top of the door which can be moved from side to side. The other two vents can be found by opening the metal door under the glass door. Turn the metal turn table to open the valve if you wish to get the fire roaring and closed if you wish the fire to die down. The metal pole above this turn table can be pushed out to open the vents and in to close them also.

Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.

There is no need to empty the ash tray during your stay as these are emptied after every guest departs.

Microwave Oven

This appliance can be used as either a microwave or an oven.

Oven:

Twist the centre dial and select the desired function.
Press the pop-out button on the right-hand side of the oven and twist to set the temperature.
Close the door and press the start button on the far right of the oven.

Microwave:

Ensure that the central control dial is out and set to the off position.
Set the desired Wattage by using the buttons on the left-hand side of the oven control panel.
Twist the pop-out button on the centre-left of the control panel to set the timer.
To commence the cycle, press the ‘Start’ button.

If the oven isn’t working, ensure the clock is set before contacting us.

Outside at Holly House Farm

Bridle Path

There are some excellent walks to Richmond from Holly House, see the map in the property. The driveway through Holly House Farm is a public bridleway; you will see riders passing by from time to time. They have right of way, please respect this and try not to startle the horses.

Army Training

We are close to Catterick Garrison, a large army base. You may see soldiers in the field opposite or from time to time soldiers walking through the site in full battle gear. Don’t panic, this is perfectly normal, just smile and wave politely!

Lighting

There’s low energy outside lighting. Each house is provided with path lighting which should come on between darkness and 12.30am.

The outside lights around the sides of the property are activated by a motion sensor and can be permanently switched on by the override switch by the door.

Recycling and Rubbish Disposal

Rubbish bins and plastic boxes for recycling are situated at the rear of the property. Please do not leave rubbish bags outside where animals may be tempted. There are big bins near the front gate for rubbish and a blue re-cycling bin for recyclables if your bins are full.

We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack) please use the boxes accordingly, please help by making sure bottles, cans and containers are clean before putting them into the box.

Our main bins are located by the gate into Holly House Farm.

TV and DVD

Television:

Turn on the Televison by pressing the red power button at the top of the Samsung remote.
Press the ‘Guide’ button on the remote and use the arrows to select your channel of choice.

DVD:

Turn on the DVD player using the Black Sony Remote.
Press the ‘Source’ button at the top of the Samsung remote and select HDMI 3.
Follow the on screen instructions using the black Sony remote.

Washing Machine & Dryer

Twist the control dial to set the cycle you wish to run.
Pull out the drawer and add the powder provided (in the left hand side).
Use the ‘Spin’ and ‘Cycle’ buttons to set the cycle settings.
Press the ‘Start/Pause’ button to commence the cycle.

Wi-Fi Internet Connection

We have invested in a Wi-Fi network which will allow you to connect to the internet from your house, and around the site generally. This is free to use. Look for the name of your property on your wi-fi networks and follow through onto the internet.

If you cant connect to the wifi and need to reboot the system, go to the kitchen cupboard above the oven. There’s a white router plugged in. Turn it off at the plug for 20 seconds and turn it back on. You should be able to connect.