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Property Instructions - Henry
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV can be operational outside the property for security. If you have any questions, please contact us.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside.
The properties are strictly non-smoking. A cigarette bin can be found outside.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
For your pet’s safety and consideration of our other guests, please be mindful of the following:
The sewage and waste is disposed of using a high performance treatment plant. It can be easily clogged by anything that isn’t toilet roll. Please do not put:
There is a charcoal BBQ which can be found on the patio at the front of the property. You may use your own charcoal but please leave the BBQ clean and tidy ready for future guests. Please leave the ashes in the metal bucket provided.
Ooni Pizza Oven
There is an electric pizza oven in the property for your enjoyment.
Hot Tub Operation
Please read the safety information before using the hot tub. Should you have any questions about testing the hot tub please get in touch.
The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.
If you have any issues before 5pm please contact reception on 01748 850333
If you have any issues after 5pm please call our out of hours number on 07919 451626.
Log Burning Stove
Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs and kindling can be found outside your property.
WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.
Lighting the fire: Stack kindling loosely in the stove and place logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Close the door, making sure it clicks shut. Keep an eye on the fire as it starts to burn and be ready to top up with logs: Do not over fill the stove with wood.
The heating in Henry consists of underfloor heating on the ground floor and radiators upstairs. If you are too hot or cold, please let us know and we shall aim to resolve this as soon as possible.
Hot Water: The hot water from the water tank is set to heat up automatically when hot water levels are low. If you don’t have enough hot water, you can check the hot water timer is on, located under the stairs.
Towel Rails: The bathrooms have heated towel rails which will come on twice a day with the heating.
Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. There is a separate wine fridge by the dining table.
This appliance can be used as either a microwave or an oven. If it isn’t working, ensure the clock is set before contacting us.
Recycling and Rubbish Disposal
Rubbish bins and plastic boxes for recycling are situated at the rear of the property. Please do not leave rubbish bags outside where animals may be tempted. There are big bins near the front gate for rubbish and a blue re-cycling bin for recyclables if your bins are full.
We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack) please use the boxes accordingly, please help by making sure bottles, cans and containers are clean before putting them into the box.
Our main bins are located by the gate into Holly House Farm.
TV and DVD
Television: Turn on the Televison by pressing the red power button at the top of the Samsung remote. Press the ‘Guide’ button on the remote and use the arrows to select your channel of choice.
DVD: Turn on the DVD player using the Black Sony Remote. Press the ‘Source’ button at the top of the Samsung remote and select HDMI 3. Follow the on screen instructions using the black Sony remote.
Washing Machine & Dryer
Wi-Fi Internet Connection
Look for the name of your property on your wi-fi networks and follow through onto the internet. Use the name of the property to login.
If you cant connect to the wifi and need to reboot the system, go to the kitchen cupboard above the oven. There’s a white router plugged in. Turn it off at the plug for 20 seconds and turn it back on. You should be able to connect. If you’re still having problems, contact us.
Outside at Holly House Farm
There are some excellent walks to Richmond from Holly House, see the map in the property. The driveway through Holly House Farm is a public bridleway; you will see riders passing by from time to time. They have right of way, please respect this and try not to startle the horses.
We are close to Catterick Garrison, a large army base. You may see soldiers in the field opposite or from time to time soldiers walking through the site in full battle gear. Don’t panic, this is perfectly normal, just smile and wave politely!
There’s low energy outside lighting. Each house is provided with path lighting which should come on between darkness and 12.30am. The outside lights around the sides of the property are activated by a motion sensor and can be permanently switched on by the override switch by the door.