Key Information

Holiday at Home office hours:
Monday to Friday          8.30am – 5.00pm
Saturday and Sunday    9.00am – 1.00pm (approximately)
Office telephone number – 01748 850333

Out of Hours Emergency number:
Leave a voicemail on 01677 450303
& call the mobile on 07884 994994

Care of the Property
We have decorated and equipped the houses to a high specification. We understand that occasionally accidents happen; please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please also refer to our terms and conditions.

Wi-Fi Internet
Look for the ‘Sunhill’ network and follow through to the internet.

Racing Yard
Please note that the racing yard is out of bounds.
Tours of the stable yard are available and can be arranged for you (subject to availability) starting from £35 per group and can be carried out Monday and Friday with prior notice.
Badges and lunch can also be arranged in advance for local race meetings.

Fire Safety
In the unlikely event of a fire, please note that a fire extinguisher and fire blanket can be found in the kitchen along with a first aid kit for any minor injuries. Please keep bedroom doors closed at night.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Up to 2 dogs are allowed at Sun Hill.
  • Do not allow dogs into bedrooms or onto furniture. Should dogs go on the furniture, additional cleaning or damage charges may apply.
  • Please clean up after your dog (spare bags available in the kitchen).
  • Keep your dog on a lead at all times on the grounds of Sun Hill
  • Please keep the garden gate closed, Gunner the owners’ dog used to live here and although friendly is incredibly nosey and will pop into the garden if given the chance.

The dining table converts into a fantastic pool table for you to enjoy.

Please pull both ends out – rather than up – and then lift each section off. If you lift up the pins will bend and it will break.

We appreciate you taking care with this. Enjoy your game!

The pizza oven is stored away rather than being left in the garden all year round. Please contact the office in advance to have it ready for your use, and confirm if you’d like it to remain for the duration of your stay.

An AGA is hot all the time so please be careful when lifting the lids and opening the over doors. If you are too hot in the summer please contact the Sun Hill office on 01677 450303.

Cooking with an AGA is all about keeping an eye on what you are cooking, and the experience. Don’t expect to be able to cook something to the second based on the cooking times on the back of the packaging; you may need to check something is cooked before you eat it.

The hottest oven is the top right-hand door, sitting at about 180C – 200C. The bottom right oven will slow cook and warm food and plates.

The hottest plate for boiling is the left-hand plate, and the right0-hand plate is for simmering. Simply lift the lid right back until it stays upright and place your pan on.

Try not to leave the oven doors open too long or this will reduce the overall temperature of the AGA.

There is a mixture of radiators and underfloor heating. This is controlled by an oil-fired boiler to provide the heating and the hot water. There are thermostats around the property to control the temperature. Please bear in mind the underfloor heated areas can take a while (2-3 hours) to react. The radiators have control dials on the radiators themselves, so try adapting these before the house thermostats.

The heated towel rails in the bathroom will remain on.

The quickest way to heat the property is by using the log burner.

Please note this property is on a sceptic treatment tank. Nothing except toilet paper can be put down – we don’t want the drains to get blocked. If we have to unclog these, please be aware that we will need to recharge for the time this takes. Thank you for your care.



The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, the hot tub is pre-set to 37C and will regulate to this correct temperature.

You can lift the cover off the hot tub using the turn key just outside the back door. To operate the jets or lights, use the buttons on the control pad. To alter the force of the air jets, please use the ‘air’ turn control. The larger turn control can be used to regulate the jet massage control.

The water is heated via an electric heater. This warms at around 1 degree per hour so the hot tub may not be able to be used on the first night. The emptying and re-filling process of the hot tub will take place from 8am on the day of your departure, ready for the next arriving guests.

A lot of factors play a role when the water is heating, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat and replace when not in use. If you need to add any additional water, there is a hose pipe on the side of the house. If you have any issues while using the hot tub, please let us know.

We hope you enjoy!

Just to make you aware that a member of the team will be on-site daily to test the hot tub water to comply with current legislation, a quick 20 minutes and he’ll be done. 



It is not recommended that children under 16 use the hot tub and do so at your own risk. Children under the age of 10 years old should never use the hot tub.

  1. Always keep the hot tub covered when not in use. This will maintain the water temperature and prevent any person/animal falling in the hot tub.
  2. The most desirable temperature is around 36-38°C, which is just above body temperature. Make sure the hot tub is at the appropriate temperature, taking into consideration the people who will be using it. It is not recommended to be over 38°C, as this could lead to the body overheating. The temperature can be controlled using the control panel.
  3. Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy – falling asleep in hot water can be very dangerous – and your body cannot regulate its temperature as well as when you are asleep, which can lead to serious overheating.
  4. Never use electrical devices (including phones, radio, TVs or any other corded devices) in or near the hot tub.
  5. Do not immerse your head in the water at any point whilst using the hot tub. If your hair is long, put it in a ponytail to avoid getting it caught in the filter or drain.
  6. Always shower with soap and water before entering the hot tub to remove any lotions etc. People wearing fake tan must not use the hot tub. Always shower after using the hot tub to remove chlorine etc.
  7. Be cautious as the area surrounding the hot tub may be slippery. If the temperature outside is below freezing, water splashed over the edge can quickly freeze into slippery ice. Always be careful when exiting.
  8. Do not use any contaminants such as bubble baths, oils, etc.
  9. Do not use any glass in the hot tub or surrounding areas.



  1. If any member of your party has recently taken or is currently taking any medication, he/she must consult a doctor before using the hot tub.
  2. Pregnant or potentially pregnant women should not use the hot tub.
  3. If you have heart disease, high or low blood pressure, diabetes, suffer from obesity or circulatory problems, you should check with your doctor before using a hot tub.
  4. No member of the party may use the hot tub if he/she has an infectious disease or has any open sores/wounds.
  5. Prolonged time in the hot tubs can be hazardous to health, avoid staying in the hot tub for more than 10 minutes at any one time.
  6. Immediately exit and seek shelter if you see lightning or during any other kind of adverse weather.

Please note the location of the fire extinguisher and fire blanket on arrival, along with a first aid kit in the kitchen for any minor injuries.

In the unlikely event of a fire, please think of your own safety first. Evacuate people as necessary before attempting to extinguish any minor outbreaks. If you are asked to evacuate for any reason, assemble outside on the drive. If the fire is too large, call the emergency services on 999 giving the address:

Address: Sun Hill, Constable Burton, Leyburn DL8 5RL
What 3 Words: ///tidal.cooks.owns

Note the doors to the front and back of the house to evacuate the property. The keys should be kept nearby to allow swift evacuation in the case of an emergency. When going to bed shut all the doors.

When safe, please contact 01748 850333 (office hours) or the out-of-hours emergency number: 07884 994994 (2nd number 07919 451626)