yorkshire dales cottages

Property Instructions – Sun Hill Farmhouse

Key Information

Holiday at Home office hours:
Monday to Friday          8.30am – 5.00pm
Saturday and Sunday    9.00am – 1.00pm (approximately)
Office telephone number – 01748 850333

Out of Hours Emergency number:
Leave a voicemail on 01677 450303
& call the mobile on 07884 994994

Care of the Property
We have decorated and equipped the houses to a high specification. We understand that occasionally accidents happen; please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please also refer to our terms and conditions.

Fire Safety
In the unlikely event of a fire, please note that a fire extinguisher and fire blanket can be found in the kitchen along with a first aid kit for any minor injuries. Please keep bedroom doors closed at night.

Wi-Fi
Look for ‘Sunhill’ on your networks and follow through to the internet.

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Children at Sun Hill
Sun Hill is a safe place for children and they can explore the whole grounds but need to take note of a few basic rules:

  1. Beware of vehicles and horses on the drive.
  2. Must not have access to the hot tub.
  3. Keep away from the main road.
  4. No access to the racing yard.

Race Yard & Stable Tours
Please note that the racing yard is out of bounds.

Tours of the stable yard are available and can be arranged for you (subject to availability) starting from £35 per group and can be carried out Monday and Friday with prior notice. Badges and lunch can also be arranged in advance for local race meetings.

Bathrooms
Please do not put:-

  • Anything down the toilet except natural things and toilet paper.
  • Any sanitary products, face wipes or cotton wool down the toilet – bags are provided.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Do not allow dogs into bedrooms or onto furniture. Should dogs go on the furniture, additional cleaning or damage charges may apply.
  • No dogs are allowed in the Garden Room.
  • Up to 2 dogs are allowed at Sun Hill.
  • Please clean up after your dog (spare bags are available in the kitchen).
  • Keep your dog on a lead at all times in the grounds of Sun Hill
  • Please keep the garden gate closed, Gunner the owner’s dog used to live here and although friendly is incredibly nosey and will pop into the garden if given the chance.

The house has underfloor heating on the ground floor with radiators upstairs. This is controlled by an oil fire boiler to provide the heating and the hot water. There are thermostats around the property to control the temperature, please bear in mind the underfloor heated areas take a while (2-3 hours) to react. The upstairs radiators have control dials on the radiators themselves. Please note that the conservatory will not be heated full-time throughout the winter to protect the grapevine!

Towel Rails

The bathrooms have heated towel rails which will come on twice a day with the heating.

Games Room

You will find a portable electric heater in the room that can be plugged in should it be too cold in the games room.

Dining Room

There is a radiator with an adjustable valve. The fire in here is not safe to use with 10 guests due to how close the chair at the end is to the fire when seating 10 guests.

Dining Room Gas Fire

There is a radiator with an adjustable valve. The fire in here is not safe to use with 10 guests due to how close the chair at the end is to the fire when seating 10 guests. Do not leave the fire unattended.

  1. Remove the metal grate cover on the front of the fire.
  2. Push the control and turn anti-clockwise until a pilot light is seen. Slowly release the control and turn until you see flames.
  3. To turn the fire off push the control and return to the starting position.

Sitting Room Gas fire

To use the gas fire:

  1. Remove the metal grate cover on the front of the fire.
  2. Push the control and turn anti-clockwise until a pilot light is seen. Slowly release the control and turn until you see flames.
  3. To turn the fire off push the control and return to the starting position.

Log Burner

Our stoves are state-of-the-art and require little maintenance. Logs, kindling and firelighters are stored in the log baskets next to the fire. Additional logs and kindling are stacked in the log store outside in the garden.
WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

Lighting the fire:  
Open the door using the handle, stack kindling loosely in the chamber, and place a couple of small logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Try not to let the firelighters burn near the glass, as this will make it go black. Keep an eye on the fire as it starts to burn and be ready to top up with logs: Do not over fill the chamber with wood. Do not use paper as this blackens the glass.

Please note:

  • Opening both air vents will ensure a good supply of oxygen needed to get your fire going.
  • One vent can be found above the door which can be moved from side to side and the other is found beneath the door which can be turned to open the valve if you wish to get the fire roaring and closed if you wish the fire to die down.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is no need to empty the ashtray during your stay as these are emptied after every guest departs.

Alarm

There is no alarm at the Farmhouse.

AGA – Oven

There are 4 usable doors on the Aga.
The top right door is used for cooking and sits at a stable temperature of around 180c. The bottom right and top left door can be used for warming.
The left hand hob is hotter than the right hand hob however both can be used for cooking. There is a warming plate on the left hand side.

Please do not adjust settings or switch the Aga off. Caution. The Aga will be hot at all times. 

Electric Oven

The ovens are located in the kitchen island and below the coffee machine in the breakfast room. To turn to oven on, press and hold standby button for one second. Press the P button then use the arrows to choose your desired setting. Press the tick button to confirm your setting choice. Press and hold play to commence. Use the arrows to set the temperature.

The Hob

There is a gas hob located next to the Aga. Press and twist the knob to ignite. There is an isolation valve in the cupboard below the hob.

BBQ

There is a gas BBQ outside which you are welcome to use, you won’t need any charcoal as it is ready to use. Please leave the BBQ grill and surrounds clean and tidy ready for future guests. Please switch off the gas using the knob on top of the bottle immediately after use.

Coffee Machine

We have included some beans in the welcome hamper to get you going. Coffee beans can be poured into the top of the machine. To do this, slide the machine out of the housing unit and open the top compartment. Water can be added to the container by sliding it out of the front of the machine.

Dishwasher

There are two dishwashers in the kitchen.

  1. Press the power button on the left hand side of the dishwasher door.
  2. Insert tablet.
  3. Use the ‘<Program>’ buttons to select a cycle.
  4. Press the start button and close the door.

Fridge

There is an American Fridge Freezer in the kitchen. This can be controlled by the panel on the inside of the right hand door. Water is dispensed at the front of the fridge and ice is available via a compartment inside the freezer.

THIS MUST BE READ BEFORE USING THE HOT TUB

The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, the hot tub is pre-set to 37C and will regulate to this correct temperature.

You can lift the cover off the hot tub using the turn key just outside the back door. To operate the jets or lights, use the buttons on the control pad. To alter the force of the air jets, please use the ‘air’ turn control. The larger turn control can be used to regulate the jet massage control.

The water is heated via an electric heater. This warms at around 1 degree per hour so the hot tub may not be able to be used on the first night. The emptying and re-filling process of the hot tub will take place from 8am on the day of your departure, ready for the next arriving guests.

A lot of factors play a role when the water is heating, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat and replace when not in use. If you need to add any additional water, there is a hose pipe on the side of the house. If you have any issues while using the hot tub, please let us know.

We hope you enjoy!

Just to make you aware a member of the team will be on-site daily to test the hot tub water to comply with current legislation, a quick 20 minutes and he’ll be done. 

 

SAFETY NOTES AND DISCLAIMER

HOT TUB SAFETY

It is not recommended that children under 16 use the hot tub and do so at your own risk. Children under the age of 10 years old should never use the hot tub.

  1. Always keep the hot tub covered when not in use. This will maintain the water temperature and prevent any person/animal falling in the hot tub.
  2. The most desirable temperature is around 36-38°C, which is just above body temperature. Make sure the hot tub is at the appropriate temperature, taking into consideration the people who will be using it. It is not recommended to be over 38°C, as this could lead to the body overheating. The temperature can be controlled using the control panel.
  3. Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy – falling asleep in hot water can be very dangerous – and your body cannot regulate its temperature as well as when you are asleep, which can lead to serious overheating.
  4. Never use electrical devices (including phones, radio, TVs or any other corded devices) in or near the hot tub.
  5. Do not immerse your head in the water at any point whilst using the hot tub. If your hair is long, put it in a ponytail to avoid getting it caught in the filter or drain.
  6. Always shower with soap and water before entering the hot tub to remove any lotions etc. People wearing fake tan must not use the hot tub. Always shower after using the hot tub to remove chlorine etc.
  7. Be cautious as the area surrounding the hot tub may be slippery. If the temperature outside is below freezing, water splashed over the edge can quickly freeze into slippery ice. Always be careful when exiting.
  8. Do not use any contaminants such as bubble baths, oils, etc.
  9. Do not use any glass in the hot tub or surrounding areas.

WARNINGS

THIS HOT TUB IS TREATED WITH CHEMICALS. THEREFORE, IF YOU HAVE ANY CHEMICAL ALLERGIES, YOU SHOULD NOT USE THIS HOT TUB WITHOUT FIRST REFERRING TO OUR COSHH SHEETS AVAILABLE ON REQUEST.

  1. If any member of your party has recently taken or is currently taking any medication, he/she must consult a doctor before using the hot tub.
  2. Pregnant or potentially pregnant women should not use the hot tub.
  3. If you have heart disease, high or low blood pressure, diabetes, suffer from obesity or circulatory problems, you should check with your doctor before using a hot tub.
  4. No member of the party may use the hot tub if he/she has an infectious disease or has any open sores/wounds.
  5. Prolonged time in the hot tubs can be hazardous to health, avoid staying in the hot tub for more than 10 minutes at any one time.
  6. Immediately exit and seek shelter if you see lightning or during any other kind of adverse weather.

We accept no responsibility for any reactions or illness you might experience following the use of this hot tub. Our staff reserve the right to test the water at any time and address any safety issues with the water quality.

Any direct damage by anyone should be reported immediately and will have to be charged.

If you have any concerns regarding use, please call Reception on 01677 450303. For out of hours emergencies, our on-call number is 07884 994994.

Please note the location of the fire extinguisher and fire blanket on arrival, along with a first aid kit in the kitchen for any minor injuries.

In the unlikely event of a fire, please think of your own safety first. Evacuate people as necessary before attempting to extinguish any minor outbreaks. If you are asked to evacuate for any reason, assemble outside on the drive. If the fire is too large, call the emergency services on 999 giving the address:

Address: Sun Hill, Constable Burton, Leyburn DL8 5RL
What 3 Words: ///tidal.cooks.owns

Note the doors to the front and back of the house to evacuate the property. The keys should be kept nearby to allow swift evacuation in the case of an emergency. When going to bed shut all the doors.

When safe, please contact 01748 850333 (office hours) or the out-of-hours emergency number: 07884 994994 (2nd number 07919 451626)