Why Book with Us
- Secure Online Payments
- 99% of guests would rebook
- An Experienced, Family Business
- Contact our team 24/7
Property Instructions - Waterloo Lodge
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.
We have broadband which will allow you to connect to the internet, this is free to use.
When searching for the network look for Waterloo Lodge and use the password W@terloo to connect.
If you have any problems connecting please contact reception on 01748 850333.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.
The properties are strictly non-smoking. A cigarette bin can be found outside.
Waterloo Lodge does not permit any additional guests above 12 and does not permit day guests.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
The games room at Waterloo Lodge is a cosy but competitive world, with something to keep all ages busy. Choose between the pool table, dart board, table football table, and board games.
Outside there is a basketball net on side of the house. In the store to the side of the Annex you will find the basketball and other outdoor games.
Boiling Water Tap
The kitchen sink has a hot water tap, rather than the property having a kettle. The left hand tap will switch it on, by pulling across the safety slider and twisting it away from you.
The water will come out boiling instantly, so please use cautiously.
There is a gas BBQ located on the patio at the front of the property. Please ensure gas is turned off after use. There is a spare gas bottle located in the utility room if required. Please let Holiday at Home know if this has been used.
Hot Tub Operation
Please read the safety information before using. The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub. Any damage to the tub must be reported immediately and will be your responsibility.
The hot tub is tested daily for health and safety compliance. It takes 5-10 minutes and the operative will not disturb your stay.
The lid: this folds back in two sections and requires two people. Undo the 2 clips on the front corners, fold the lid in half, then use the metal bar at the back of the tub to slide off the lid by placing a foot on each end of the bar and pressing down.
If you have any issues before 5pm please contact reception on 01748 850333
If you have any issues after 5pm please call our out of hours number on 07919 451626.
Log Burning Stove
There are more logs outside in the store on the side of the Annex.
The heating in the property is set on a timer so will only run at certain times of day. It has been set on auto to ensure the house is warm enough for you from morning to evening.
There are multiple termostats around the property. Should you need a bit of extra heat use the buttons on the front to alter the temperature. Please be aware that setting the temperature thermostat higher will not make the room heat up quicker!
If you are too hot or cold at any point during your stay please call us on 01748 850333 between 8.30am and 5pm and we will assist you as soon as possible.
Recycling and Rubbish Disposal
Rubbish and recycling can be disposed of in the store built onto the Annex. Our rubbish is separated by a specialist waste company after collection, so go ahead and include glass, paper, cans, and plastics in the normal waste disposal. Please use the bin liners provided.
Should your bin require emptying during your stay please contact the out of hours number. Please do not leave rubbish bags outside where animals may be tempted.
Bluetooth Speaker System
Should you need support in using the speaker, the manual and troubleshooting guide can be found online here:
2. Use the programme selector on the top left hand side of the dishwasher and a light will show you which programme is selected.
3. When you have chosen your desired programme, close the drawer and the dishwasher will start automatically.
The far right hand button with the clock and arrows will shorten the cycle. Use the + / – to the right of the display to delay the start time.
Read the instruction manual here: Neff Dishwasher Guide
In the kitchen there is an American Style Fridge Freezer. To use the water dispenser press your glass up against the lever below the dispenser and hold. Ice trays are within the freezer.
Please avoid changing the temperature on the control panel. If you need to boost the fridge or freezer to cool down food on filling it, use the Quick Fridge/Freezer buttons on the control panel. Do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled.
The Wine Cooler
This can be set at two separate temperatures across the top and bottom compartments. These can be set using the plus and minus buttons inside the fridge. Only the lower compartment can be set warmer than the top compartment.
Oven and Microwave
The Stoves Range Cooker
Oven instructions are due to be uploaded.
The Samsung Microwave Oven
Read the manual online here, Samsung Microwave
The televisions are in the living room adjoining the kitchen, as well as in the bedrooms. The GUIDE button will give you the full channel selection.
We reccomend the following taxis services including an 8 seater taxis and mini buses available.
Jet Cars – 01748 554433
PEVS – 07796 421999
Amalgamatd Taxis – 01748 825112 or 07762 206208
There is a bluetooth sound bar in the sitting room. To connect your bluetooth device press and hold the pairing button on the Panasonic theatre system remote until the blue light flashes on the sound bar. You can pair with your device called SC-HTB208 in the menu under your bluetooth paired devices on your phone.
Washing Machine & Dryer
The washer and dryer are located in the utility room adjoining the kitchen.
Add powder to the top left drawer on the front of the machine. Set your cycle using the program, temperature and spin speed dials on the control panel, and press the start/pause button to commence the wash. The blue button acts as a quick wash.
Turn the dial on the control panel to select your preferred programme, and press start.