Property Instructions - Wayside Cottage

Holiday at Home office opening hours:                  

Monday to Friday          8.30am – 5.00pm

Saturday and Sunday    9.00am – 1.00pm (approximately)

Office telephone number – 01748 850333

Out of Hours Emergency number – 07919 451626

Be Safe

On arrival please make yourself familiar with the emergency exits and fire safety procedures, as well as the contents of this tablet. Should you have any questions or additional needs please do let us know.

Care of the Property

We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that occasionally accidents happen, please report breakages as soon as possible to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.


Please note that CCTV can be operational outside the property for security. If you have any questions, please contact us.


Please respect neighboring properties and keep noise levels to a minimum between 10pm and 8am especially outside.


The properties are strictly non-smoking. A cigarette bin can be found outside, to the rear of the property.


We have broadband which will allow you to connect to the internet, this is free to use. When searching for the network look for ‘Zyxel_AFC9′ and use the password ’44QRQKNNNE’

Rebook your stay: 

If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme too. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday At Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.


The underfloor heating can be controlled by the thermostats.

The thermostat for the living area can be found in the kitchen by the bedroom door.

The thermostat for the bedroom can be found behind the bedroom door.

If you have any trouble with the heating throughout your stay please contact reception between 8.30am and 5pm and we will send help you to resolve the issue as soon as possible.

Dishwasher: Press the power button located on the left-hand side of the control panel on the door. Select the desired wash setting on the right of the control panel. Close the door.

Microwave: To use the microwave turn the lower dial to the desired power and then use the top dial for the timer. To cook for less than 2 minutes turn the timer dial past 2 minutes then return it to the time required.

Hob: Make sure the red light to the right-hand side is switched on. Select the hob ring you wish to use dependent on the size of pan required. Press, twist and hold the knob for around 5 seconds until the gas ring ignites and stays lit.

Oven: Twist the left dial to the desired function. Twist the right dial to the desired temperature.

Washing Machine: The washing machine is in the kitchen. Spin the control dial to your desired setting. The spin speed can be altered by pressing the spin button. Shut the door and press the ‘Start/Pause’ button to commence the cycle

All bins can be found at the rear of the cottage. Plastic boxes are provided for recycling. They are situated at the rear of the property. We recycle glass, paper, cans and recyclable plastics and cartons (check on the pack) please use the boxes accordingly, please help by making sure bottles, cans and containers are clean before putting them into the box. If you require your bin emptying during your stay please call our reception. Please do not leave rubbish bags outside where animals may be tempted.

To turn on the Television press the red button at the top of the Panasonic remote.

To use the Smart functions press the apps button at the top of the remote.

Unless alternative arrangements have been made, we kindly request that you vacate by 10am on the day of your departure to give us time to prepare the property to the same high standard for the next guests. A later departure may be possible by special arrangement with reception, only if no one is arriving that day.

Please return the keys to the key box.  Make sure you have everything with you, you have logged out of any accounts on the TV, and let us know if there have been any problems.

If possible, please leave any feedback on the comments form for our team.

On departure, if you can strip the beds and leave the linen in a pile that is appreciated. We also appreciate you putting out the rubbish.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival.  You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 37-39 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub to operate the jets. Always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

There are lights over the hot tub area, controlled from a light switch.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333


If you have any issues after 5pm please call our out of hours number on 07919 451626.

There is a fire blanket and extinguisher located under the kitchen counter.

In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks.  If the fire is too large, call the emergency services on 999 giving the address:

Wayside Cottage, Hartforth Lane, Richmond DL10 5JP

If you are asked to evacuate your holiday home for any reason please assemble outside on the drive. When safe, please contact 01748 850333 (office hours) or the out-of-hours emergency number: 07919 451626.

Please make yourself aware of all exit routes on your arrival at the property. When going to bed, we recommend you shut doors and keep the keys for exit doors in an obvious place should you need to leave the building quickly.

Should you have any questions about the emergency exits in the house, the fire alarms, or any questions around how to evacuate the building safely, then please contact us at the start of your stay.

There is a charcoal BBQ which can be found outside on the patio which you are welcome to use. You may use your own charcoal but please leave the BBQ clean and tidy ready for future guests. Please leave the ashes in the metal bucket provided.

For your pet’s safety and consideration of our other guests, please be mindful of the following:

  • Please clean up after your dog (spare bags available in the kitchen) and put waste in the bin.
  • Please keep your dog on a lead at all times in the field, and be careful where there are sheep.
  • Do not allow dogs into the bedrooms or on to furniture.
  • A maximum of two dogs are allowed in the property.