General Information

Wi-Fi Internet

Network: ‘BT-QWACZP’
Password:  C9NAqQLXU9umRv

The router is located in the sitting room. If you are having problems connecting to the Wi-Fi, check the ethernet cable and power cable are securely plugged into the back. If it’s still not operational, turn the power off on the router for 30 seconds then back on, then “forget” the network on your device and reconnect. If you are still having problems, please let reception know.

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. At night it is recommended you shut the sitting room door for a safer exit out of the front door. There are small torches around the house in case of power cuts, please leave these in place and plugged in. Should you have any questions or concerns please do let us know on arrival.

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside when using the hot tub.

The properties are strictly non-smoking. A cigarette bin can be found outside on the garden wall.

Rebook your stay
If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend schemeYou can also take advantage of our refer-a-friend scheme. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday at Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.


Each radiator is programmed to come on twice a day, morning and evening. To be able to change the temperature up or down manually press the small button on the control on the front of the radiator to change it from automatic to manual, the screen will light up and M or A will appear in the corner. Then use the + or – to increase or decrease the temperature. Press the button back to Automatic, then later in the day it will be back on the timer. The radiators may be turned off in the summer.

The hot water is also on a timer. (The shower in the first floor bathroom heats its own water automatically and will always be hot) To boost the hot water, if needed, locate the boost button, which is at the bottom of the stairs on the left. Press once for 1 hour, twice for 2 hours etc. up to a maximum of 4 hours.

Log Burning Stove

Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs can be found outside your property.

WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

Stack kindling loosely in the stove and place 1-2 small logs on top of the kindling and two firelighters slightly separated at the centre of the pile; light with a match. Close the door, making sure it clicks shut. Keep an eye on the fire as it starts to burn and be ready to build up the logs: Do not overfill the stove with wood.

Please Note:

  • Opening all air vents ensures a good supply of oxygen needed to get your fire going. Slide the metal vent knob to open the valve if you wish to get the fire roaring and closed if you wish the fire to die down.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is no need to empty the ash tray during your stay as these are emptied after every guest departs.

Hot Tub Operation

Please read the safety information for using the hot tub. We will test the hot tub daily for health and safety, a quick 10 minutes in the morning and he will be done. 

Please make sure your hot tub remains on ‘Auto’ otherwise it will lose temperature.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival.  You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub. The water is heated via an electric heater & the air source heat pump, warming at around 2 degrees per hour so the hot tub may not be able to be used until later on the first night.

The hot tub is set to around 38 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub to operate the jets. Always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

There are lights over the hot tub area, controlled from a 3-way light switch by the cloakroom; on, off or on the sensor.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

If you have any issues before 5pm please contact reception on 01748 850333
For issues after 5pm, please call or text our out-of-hours number on 07919 451626

TV and DVD

The television in the property is not a smart TV however there are all the usual smart functions available through the Xbox. Please ensure to log out of any apps (e.g. Prime, iPlayer, Netflix) at the end of your stay.


  • Press the power button at the top of the remote.
  • Press the ‘Guide’ button and use the arrows to select your desired channel.


  • Select HDMI 1 using the function button at the top left hand side of the TV remote.
  • Turn on the DVD player by pressing the green button at the top of the smaller Sony remote.
  • Insert Disk and follow the onscreen instructions.


  • Press the AV button at the top right of the TV control.
  • Select HDMI 4.
  • Turn on the Xbox by pressing the ‘X’ symbol on the front of the console.
  • Turn on the controller by pressing the ‘X’ button in the centre of game pad.
  • Select the game you wish to play using the Xbox controller or select Netflix to eatch TV.

If you do not have your own account you can login on:

Email: [email protected]        Password: Woodcroftxb0x

Please log out at the end of your stay.

A BBQ can be found at the bottom of the garden at Woodcroft Cottage which you are welcome to use; go through the garden gate and it is in an area just the other side. It sits in this area due to previous damage to the overhanging holly tree in the garden, so thank you for taking care of where the BBQ is placed.

You may use your own charcoal or contact our reservations team and we can supply this before or during your stay for £10.

Please leave the BBQ clean and tidy ready for future guests.  Tools are provided. Please leave the ashes in the metal bucket provided, only disposing of them once cooled.


  •  Press the Power button
  •  Select the desired programme by using the programme controls and then select start
  •  Close the dishwasher drawer and the cycle will begin automatically
  • The dishwasher will beep when finished.

Fridge Freezer

Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. There is a separate wine fridge by the dining table.


  • Place your pan on a similar size hob ring.
  • Turn the hob on by pressing the power button on the control panel.
  • Press the corresponding circle depending on which hob ring you wish to use.
  • Adjust the temperature using the + and – symbols
  • The heat will come on and shine red at first then it will return to black when it becomes hot enough to use, the rings work thermostatically coming on and off as necessary.
  • When you have finished cooking the hob will remain hot for some time after; take care not to burn yourself!


  • Ensure that the central control dial is out and set to the off position.
  • Set the desired Wattage by using the buttons on the left-hand side of the oven control panel.
  • Twist the pop-out button on the centre-left of the control panel to set the timer.
  • To commence the cycle, press the ‘Start’ button.

Washing Machine & Dryer

Using the washing machine: 

  1. Turn the programme selector dial to your desired programme.
  2. Select the Start button and the washing machine will lock and automatically start the cycle.
  3. The machine will beep when finished.

For Help:
The full manual including troubleshooting instructions can be found here: