Property Instructions - Woodcroft Cottage

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

CCTV
Please note that CCTV can be operational outside the property for security. If you have any questions, please contact us.

Noise
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside.

Smoking
The properties are strictly non-smoking. A cigarette bin can be found outside.

Lost Property
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.

Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/

Instructions

Dog Owners
For your pet’s safety and consideration of our other guests, please be mindful of the following:

All of our houses permit dogs so there may be other dogs nearby.
Please clean up after your dog (spare bags available in the kitchen).
Do not allow dogs into the bedrooms or on to furniture.

BBQ

A BBQ can be found at the bottom of the garden at Woodcroft Cottage which you are welcome to use. You may use your own charcoal but please leave the BBQ clean and tidy ready for future guests. Please leave the ashes in the metal bucket provided.

Hot Tub Operation

Please read the safety information for using the hot tub. We will test the hot tub daily for health and safety, a quick 10 minutes in the morning and he will be done.

The hot tub will be cleaned out and filled with fresh water on the day of your arrival. You do not need to empty the water during your stay, there is an anti-bacterial treatment for the water in the hot tub.

The hot tub is set between 36-38 degrees, and you will be able to use the temperature controls to adjust. Please see the control panel on the hot tub to operate the jets. Always ensure that the tub is left on auto when not in use. Please note that the tub will not heat when the jets are set to high.

There are lights over the hot tub area, controlled from a light switch.

A lot of factors play a role when heating the water, ambient temperature, weather conditions etc. Keep the lid on the hot tub when heating to conserve the heat. There is a hosepipe in the area for the addition of cold water if you would like to cool it down or need to top up the tub for any reason.

The water is heated by circulating through the system via an inlet and outlet pipe within the hot tub. DO NOT let the water drop below its original level. If necessary, please use the hose pipe provided to top up the water level.

The water is heated via an electric heater. This warms at around 1-2 degrees per hour so the hot tub may not be able to be used until later on the first night.

If you have any issues before 5pm please contact reception on 01748 850333 Or if you have any issues after 5pm please call our out of hours number on 07919 451626.

Log Burning Stove

Logs, kindling, fire-lighters and matches are provided and are stored in the log basket next to the fire. Additional logs and kindling can be found outside your property.

WARNING: The outside of the stove does become hot, please do not allow children to operate or play with the stove.

Lighting the fire: Stack kindling loosely in the stove and place logs on top of the kindling and two firelighters in the middle of the pile; light with a match. Close the door, making sure it clicks shut. Keep an eye on the fire as it starts to burn and be ready to top up with logs: Do not over fill the stove with wood.

Please Note:

Opening all 3 air vents will ensures a good supply of oxygen needed to get your fire going.
One vent can be found at the top of the door which can be moved from side to side. The other two vents can be found by opening the metal door under the glass door. Turn the metal turn table to open the valve if you wish to get the fire roaring and closed if you wish the fire to die down. The metal pole above this turn table can be pushed out to open the vents and in to close them also.
Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
There is no need to empty the ash tray during your stay as these are emptied after every guest departs.

Heating

Each radiator is programmed to come on twice a day, morning and evening. To be able to change the temperature up or down manually press the small button on the control on the front of the radiator to change it from automatic to manual, the screen will light up and M or A will appear in the corner. Then use the + or – to increase or decrease the temperature. Press the button back to Automatic, then later in teh day it will be back on the timer. The radiators may be turned off in the summer.

The hot water is also on a timer. (The shower in the first floor bathroom heats its own water automatically and will always be hot) To boost the hot water, if needed, locate the boost button, which is at the bottom of the stairs on the left. Press once for 1 hour, twice for 2 hours etc. up to a maximum of 4 hours.

Dishwasher

Press the Power button
Select the desired programme by using the programme controls and then select start
Close the dishwasher drawer and the cycle will begin automatically
The dishwasher will beep when finished.

Fridge Freezer

Please do not overload the fridge freezer on arrival as this will cause the unit to over heat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. There is a separate wine fridge by the dining table.

Hob

Place your pan on a similar size hob ring.
Turn the hob on by pressing the power button on the control panel.
Press the corresponding circle depending on which hob ring you wish to use.
Adjust the temperature using the + and – symbols
The heat will come on and shine red at first then it will return to black when it becomes hot enough to use, the rings work thermostatically coming on and off as necessary.
When you have finished cooking the hob will remain hot for some time after; take care not to burn yourself!

Microwave

Ensure that the central control dial is out and set to the off position.
Set the desired Wattage by using the buttons on the left-hand side of the oven control panel.
Twist the pop-out button on the centre-left of the control panel to set the timer.
To commence the cycle, press the ‘Start’ button.

Recycling and Rubbish Disposal

Plastic boxes are provided for recycling, they are situated at the rear of the property. We recycle glass, paper, cans and recyclable plastics and cartons. Please help by making sure bottles, cans and containers are clean before putting them into the box.

Rubbish should be put in the bin which can be found outside at the back in the storage room. Please use bin liners provided. If you require your bin emptying during your stay please call reception. Please do not leave rubbish bags outside where animals may be tempted.

TV and DVD

The television in the property is not a smart TV however there are all the usual smart functions available through the Xbox. Please ensure to log out of any apps (e.g. Prime, iPlayer, Netflix) at the end of your stay.

Television:

Press the power button at the top of the remote.
Press the ‘Guide’ button and use the arrows to select your desired channel.

DVD:

Select HDMI 1 using the function button at the top left hand side of the TV remote.
Turn on the DVD player by pressing the green button at the top of the smaller Sony remote.
Insert Disk and follow the onscreen instructions.

Xbox:

Press the AV button at the top right of the TV control.
Select HDMI 4.
Turn on the Xbox by pressing the ‘X’ symbol on the front of the console.
Turn on the controller by pressing the ‘X’ button in the centre of game pad.
Select the game you wish to play using the Xbox controller or select Netflix to eatch TV.

If you do not have your own account you can login on:

Email: [email protected] Password: Woodcroftxb0x

Please log out at the end of your stay.

Washing Machine & Dryer

Using the washing machine:

1. Turn the programme selector dial to your desired programme.

2. Select the Start button and the washing machine will lock and automatically start the cycle.

3. The machine will beep when finished.

For Help:

The full manual including troubleshooting instructions can be found here: https://www.devicemanuals.eu/pdf/?pdf=/wp-content/uploads/2013/06/L61470WDBI-EN.pdf

Wi-Fi Internet Connection

The Wi-Fi network will allow you to connect throughout the house and is free to use. The router is located in the sitting room.

Network ‘BT-QWACZP’

Password: C9NAqQLXU9umRv

If you are having problems connecting to the Wi-Fi, check the ethernet cable and power cable are securely plugged into the back. If it’s still not operational, turn the power off on the router for 30 seconds then back on, then “forget” the network on your device and reconnect. If you are still having problems, please let reception know.

Alarm

Woodcroft Cottage is fitted with an alarm system which you are welcome to use, please call reception on 01748 850 333 for an alarm code, along with instructions on how to use the alarm.