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Brompton Lakes Instruction Guides
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Office telephone number – 01748 850333
Out of Hours Emergency number – 07919 451626
Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire
Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.
There is no password. Look for the name of your lodge and connect automatically.
If you have no internet, please turn off the black internet box from the plug in the utility room, wait 20 seconds and turn back on. If you still have any problems, contact reception on 01748 850333.
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.
The properties are strictly non-smoking, and we ask you not to smoke vapes or e-cigarettes inside. A cigarette bin can be found outside.
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.
Reception Opening Times
Monday to Friday 8.30am – 5.00pm
Saturday and Sunday 9.00am – 1.00pm (approximately)
Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/
We ask you to supervise your children at all times when outdoors. Both lakes are deep in places and the lake bed is made of sticky, silty mud, not suitable for swimming! The river is excellent for paddling and bathing, weather permitting! There’s a path down to the “Brompton Beach” from the path that runs around the edge of the lakes.
There is a life ring on each of the lodges in the event of someone falling in the water; please do not allow children to play with these, they have been set up to allow the rope to run freely if needed!
Please do not use boats or radio controlled toys on the water, there may be nesting birds.
There is a fire blanket and extinguisher located in the utility room.
Please read the fire safety information in your printed guestbook carefully on arrival. Note the exit routes, the way to open the windows and ensure you shut the doors at night. In the unlikely event of a fire, please think of your own safety first. Call the emergency services on 999 giving the address: Brompton Lakes, Easby, Richmond, DL10 7EJ
Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626
For your pet’s safety and consideration of our other guests, please be mindful of the following:
Logs and kindling are provided in the lodge. Firelighters and matches will be by the log basket. The stoves inside can be swivelled around using the handles on the side, so you can direct the heat around the room.
WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.
Take care when topping up the stove, the lid can fall back, keep hold of the handle using the glove provided when re-fuelling and do not put hands into the unit when the fire is lit.
More logs and kindling can be purchased from Reception.
Lighting the fire:
Lighting & Torches
Each lodge has path lighting and downlights above the sliding doors which will come on between darkness and 12.30am. The lights to the lodge sides are activated by a motion sensor with a permanent override switch in the utility room.
You will find a torch in the kitchen drawer. The small torches plugged into the wall are a safety feature, and they will illuminate in case of a power outage. Please note that these torches are for emergency use only.
Heating & Hot Water
Our lodges have underfloor heating throughout; this is controlled by a heat pump that extracts solar heat from the lake to provide the heating and the hot water. The heat pump operates like a fridge in reverse. We’re also very pleased to say that we use all renewable energy, produced here in Yorkshire. You will have seen the solar panels in the field.
Please do not attempt to adjust the heat pump main controls yourself, use the room temperature thermostats on the wall. If this doesn’t do the trick, please ask at reception and we will attend the lodge. *Please note: Due to the low temperature nature of how heat pumps operate, the room thermostats need approximately 2 hours to react when adjusted. We suggest setting the thermostats at 20C.
The log burning stove is the best way of warming the lodge quickly and economically, there will be plenty of wood to get you going during your stay. If you run out, please speak to reception. There’s a separate guide on using this.
The heat pump also provides hot water. There is enough hot water at any one time for two 5-minute showers, or one shower and one bath. The heat exchanger and pump need about 40-60 minutes to restore the hot water so please stagger bathing and showering to maintain water temperatures.
The bathrooms have thermostatically controlled heated towel rails. These will only come on when the room temperature is below the setting on the thermostat. You can increase the temperature on the remote thermostat on the wall in the bathroom. The override off switch is low down outside the bathroom door.
The sewage and waste are disposed of using a high performance ‘Bio-Disc’ treatment plant. Waste from the lodges is pumped via a macerator to a central treatment plant that uses natural bio-degradable processes to break down the pollutants in the wastewater. The quality of the resultant effluent allows us to discharge ‘clean’ liquids into the river.
Please do not put:-
There is a charcoal BBQ that can be found at the side of the lodge which you are welcome to use. You may use your own charcoal, or more can be purchased from Reception. Thank you for leaving the BBQ clean. Leave the ashes to cool naturally then use the metal ash bucket provided if required.
Please note: The BBQ should be moved onto the gravel to the side of the lodge before use, so it doesn’t sit too close to the lodge. Never use an accelerant on the fire and please do not leave it unsupervised when lit. In case of emergency, there is a fire blanket and extinguisher in the utility room.
TV, DVD & Soundbar
Press the red power button at the top left of the Samsung remote. Press the Guide button on the remote and use the arrows the select your programme.
To use the smart functions, press the Guide button on the remote again, and use the arrows to select the desired app.
If the volume doesn’t come through, go to settings > TV speaker output and check it’s the TV and not one of the HDMI channels that the sound is pulling through.
DON’T FORGET to log out of your Netflix, Amazon, and any other accounts you’ve used.
To use the DVD Player, insert your DVD and then press the red power button at the top left of the DVD remote.
For the Sound: On the TV remote, press the Settings button and select Sound Settings. Press the cursor right on the remote, select TV and the sound will start to run through the TV speakers.
Using the Soundbar:
Rubbish & Recycling
Rubbish should be put in the bin which can be found outside the lodge. Recycling bags are provided in the utility room for the mixed recycling bins. Please do not leave rubbish bags outside the lodge where animals may be tempted.
We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack), please use the boxes accordingly. You can help by making sure bottles, cans and containers are clean before putting them into the box.
There are 3 bins stores around Brompton Lakes, marked B on the map below. The red bins are general waste, the large blue bins are for recyclables, and a separate small blue bin is for glass. We appreciate you taking out the bins before departing.
We would like to make you aware that we operate a biomass treatment plant and putting excess cooking oil or grease down the sink may cause severe damage which will impact the surrounding environment.
Washer & Dryer
Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay. The plug for the unit is in the cupboard under the oven.
To use the hob:
Be aware – The hob will take time to cool down. Do not touch or place any items on the hob until the red light has disappeared from the control panel. Do not leave the hob unattended when in use.
No fat or chip pan fryers should be used in the lodges.
If the oven isn’t working, firstly please ensure the clock is set. The guide to all the functions is below.