Property Instructions – Brompton Lakes

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.
Office telephone number – 01748 850333
Out of Hours emergency number – 07919 451626

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages ASAP to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

There is no password. Look for the name of your lodge and connect automatically.
If you have no internet, please turn off the black internet box from the plug in the utility room, wait 20 seconds and turn it back on. If you still have any problems, contact reception on 01748 850333.

Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

The properties are strictly non-smoking, and we ask you not to smoke vapes or e-cigarettes inside. A cigarette bin can be found outside.

Rebook your stay
If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:You can also take advantage of our refer-a-friend scheme. If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday at Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.

Reception Opening Times
Monday to Friday                                8.30am – 5.00pm
Saturday and Sunday                         9.00am – 1.00pm
Out of Hours emergency number – 07919 451626

Arrival & Departure
Please check in on arrival using the QR code in your guestbook or here:
On departure kindly vacate the lodge by 10am, leaving the key in the keybox. Should you want to book an early arrival or a late departure, enquire with Reception from £40.

We ask you to supervise your children at all times when outdoors. Both lakes are deep in places and the lake bed is made of sticky, silty mud, not suitable for swimming! The river is excellent for paddling and bathing, weather permitting! There’s a path down to the “Brompton Beach” from the path that runs around the edge of the lakes.

There is a life ring on each of the lodges in the event of someone falling in the water; please do not allow children to play with these, they have been set up to allow the rope to run freely if needed!

Please do not use boats or radio controlled toys on the water, there may be nesting birds.

There is a fire blanket and extinguisher located in the utility room.

Please read the fire safety information in your printed guestbook carefully on arrival. Note the exit routes, the way to open the windows and ensure you shut the doors at night. In the unlikely event of a fire, please think of your own safety first. Call the emergency services on 999 giving the address: Brompton Lakes, Easby, Richmond, DL10 7EJ

Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626

Heating & Hot Water
Our lodges have underfloor heating throughout; this is controlled by a heat pump that extracts solar heat from the lake to provide the heating and the hot water. The heat pump operates like a fridge in reverse. We’re also very pleased to say that we use all renewable energy, produced here in Yorkshire. You will have seen the solar panels in the field.

Please do not attempt to adjust the heat pump main controls yourself, use the room temperature thermostats on the wall. If this doesn’t do the trick, please ask at reception and we will attend the lodge. *Please note: Due to the low temperature nature of how heat pumps operate, the room thermostats need approximately 2 hours to react when adjusted. We suggest setting the thermostats at 20C.

Log Burner

The log burning stove is the best way of warming the lodge quickly and economically, there will be plenty of wood to get you going during your stay. If you run out, please speak to reception. There’s a separate guide on using this.

The heat pump also provides hot water. There is enough hot water at any one time for two 5-minute showers, or one shower and one bath. The heat exchanger and pump need about 40-60 minutes to restore the hot water so please stagger bathing and showering to maintain water temperatures.

Logs and kindling are provided in the lodge. Firelighters and matches will be by the log basket. The stoves inside can be swivelled around using the handles on the side, so you can direct the heat around the room.

WARNING: The outside of the stove does become hot, especially the lid and handles, please do not allow children to operate or play with the stove. Do not light the stove if it is of risk to children.

Take care when topping up the stove, the lid can fall back, keep hold of the handle using the glove provided when re-fuelling and do not put hands into the unit when the fire is lit.

More logs and kindling can be purchased from Reception.

Lighting the fire:

  • Make sure the metal lever under the chamber is over to the right.
  • Ensure the chamber is empty and clear of excess ashes.
  • Open the top of the fire using the handle (this is kept in the side handle).
  • Stack kindling loosely in the chamber put a couple of firelighters on top and then some more sticks, light the firelighters with a match.
  • Wait for the sticks to start crackling.
  • Place a couple of small logs on top of the kindling, Close the lid, make sure it clicks shut. Try not to let the firefighters burn near the glass as this will make it go black.
  • Keep an eye on the fire as it starts to burn and be ready to top up with logs. Do not overfill the chamber with wood. Do not use paper as this blackens the glass.
  • Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.
  • There is a chrome lever at the bottom of the log burner to regulate the air flow.
  • There is no need to empty the ashtray during your stay as these are emptied by our team after you depart. If you would like to empty the ash tray, move the chrome lever to the centre of the tray and it will unhook.

Towel Rails
The bathrooms have thermostatically controlled heated towel rails. These will only come on when the room temperature is below the setting on the thermostat. You can increase the temperature on the remote thermostat on the wall in the bathroom. The override off switch is low down outside the bathroom door.


The sewage and waste are disposed of using a high performance ‘Bio-Disc’ treatment plant. Waste from the lodges is pumped via a macerator to a central treatment plant that uses natural bio-degradable processes to break down the pollutants in the wastewater. The quality of the resultant effluent allows us to discharge ‘clean’ liquids into the river.
Please do not put:-

  • Anything down the toilet except natural things and toilet paper.
  • Any sanitary products, face wipes or cotton wool down the toilet – bags are provided.
  • Any solvents such as turps or meth’s down the drain as this will spoil the treatment process.

We would like to make you aware that we operate a biomass treatment plant and putting excess cooking oil or grease down the sink may cause severe damage which will impact the surrounding environment.

There is a charcoal BBQ that can be found at the side of the lodge which you are welcome to use. You may use your own charcoal, or more can be purchased from Reception. Thank you for leaving the BBQ clean. Leave the ashes to cool naturally then use the metal ash bucket provided if required.

Please note: The BBQ should be moved onto the gravel to the side of the lodge before use, so it doesn’t sit too close to the lodge. Never use an accelerant on the fire and please do not leave it unsupervised when lit. In case of emergency, there is a fire blanket and extinguisher in the utility room.

Washer & Dryer

  1. Turn the machine on by twisting the control dial to select the desired setting. The settings on the left are for drying and washing is on the right.
  2. Add washing powder to the left-hand compartment in the detergent drawer.
  3. The temperature and spin settings can be adjusted by pressing the two left-hand buttons below the display.
  4. To start the cycle, press the Start/Pause button.


  • Please remove all excess food and grease before loading the dishwasher.
  • Press the Power button
  • Press the programme you require – the dishwasher can be set to 3 temperatures.
  • Once a programme is selected, the time of the cycle will be shown
  • When you close the dishwasher door, the programme will start automatically
  • At the end of a programme, the dishwasher will beep, at the end of Programme Indicator light will switch on.

Fridge & Freezer
Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay. The plug for the unit is in the cupboard under the oven.

To use the hob:

  1. Place a pan on one of the four rings.
  2. Turn the corresponding hob dial to the desired temperature of the hob on a scale of 1 – 12 and a red light will appear.
  3. When finished using the hob make sure the dial is pointing to 0.

Be aware – The hob will take time to cool down. Do not touch or place any items on the hob until the red light has disappeared from the control panel. Do not leave the hob unattended when in use.

No fat or chip pan fryers should be used in the lodges.

If the oven isn’t working, firstly please ensure the clock is set. The guide to all the functions is below.

BL Oven

Press the red power button at the top left of the Samsung remote. Press the Guide button on the remote and use the arrows the select your programme.

To use the smart functions, press the Guide button on the remote again, and use the arrows to select the desired app.

If the volume doesn’t come through, go to settings > TV speaker output and check it’s the TV and not one of the HDMI channels that the sound is pulling through.

DON’T FORGET to log out of your Netflix, Amazon, and any other accounts you’ve used.

To use the DVD Player, insert your DVD and then press the red power button at the top left of the DVD remote.

For the Sound: On the TV remote, press the Settings button and select Sound Settings. Press the cursor right on the remote, select TV and the sound will start to run through the TV speakers.

Using the Soundbar:

  • Using the JVC remote turn the device on using the power button, the light will shine green when the power in on.
  • Select your desired source by pressing the Source button.
  • A blue light will appear for Bluetooth – you can then connect to your Bluetooth device, look for ‘TH-D227B’ on your device in Settings.
  • A white light will appear for the optical cable, which will play the volume from the TV via the soundbar.
  • A red light will appear when the device is in Standby mode.

Rubbish & Recycling
Rubbish should be put in the bin which can be found outside the lodge. Recycling bags are provided in the utility room for the mixed recycling bins. Please do not leave rubbish bags outside the lodge where animals may be tempted.

We recycle glass, paper, cans, and recyclable plastics and cartons (check on the pack), please use the boxes accordingly. You can help by making sure bottles, cans and containers are clean before putting them into the box.

There are 3 bins stores around Brompton Lakes, marked B on the map below. The red bins are general waste, the large blue bins are for recyclables, and a separate small blue bin is for glass. We appreciate you taking out the bins before departing.

BL Map