Property Instructions - Tate Studies

General Information

Be Safe
On arrival please make yourself familiar with the emergency exits and fire safety procedures in the guestbook. Should you have any questions please do let us know.

Share Your Stay
You can find us online on Facebook, Instagram, and Twitter. We love hearing from you, so please share your memories with us using #holidayathomeyorkshire or tag us @holidayathomeyorkshire

Care of the Property
We have decorated and equipped our properties to a high specification, most items have been individually sourced and are expensive to replace. Thank you for looking after everything. We do understand that accidents can happen, please report breakages asap to give us time to replace them before the next guests arrive. Please refer to our terms and conditions with any questions.

CCTV
Please note that CCTV is operational outside the property for security. If you have any questions, please contact us.

Wi-Fi
We have invested in a SuperFast Fibre Wi-Fi network which will allow you to connect to the internet, this is a complimentary service and the password is: qQucGgCi7icf

Noise
Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside using the hot tub.

Smoking
The properties are strictly non-smoking. A cigarette bin can be found outside.

Lost Property
If guests leave any personal belongings behind they must be claimed within two weeks. We are happy to return any goods for a charge from £10, depending on the item. Please note items will not be kept any longer than two weeks due to the high volume of lost property accumulated.

Frequently Asked Questions
These can be found online here: https://www.holidayathome.co.uk/faqs/

Fire Safety

THERE IS A FIRE EXTINGUISHER IN THE KITCHEN AND A FIRE BLANKET.

Make yourself aware of all exit routes on your arrival at the property.

In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire cannot be extinguished immediately call the emergency services on 999 giving the address:

Tate Studies, Swale House, Frenchgate, Richmond DL10 4JE

what3words location: ///butter.mailboxes.duties

Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626

Dog Owners
For your pet’s safety and consideration of our other guests, please be mindful of the following:

• Please clean up after your dog outside, bagging up any waste and using the external bin.
• The garden is fenced but not escape proof. Please keep an eye on your dog.
• Please keep your dog on a lead at all times outside the property boundaries, especially where there are livestock nearby.
• Do not allow dogs into the bedroom or onto furniture.
• In the case of the property or grounds needing significant additional cleaning, additional charges could apply.

Rubbish & Recycling

The rubbish bins are at the top of the steps that lead from Frenchgate down to Tate Studies. There is a label saying Tate Studies on the side.

Please separate out recycling and rubbish.

You can read more about Richmondshire recycling here: https://www.richmondshire.gov.uk/media/11625/recycle-at-the-kerbside-leaflet.pdf

Heating & Hot Water

The underfloor heating in the kitchen and living room is pre-set, it shouldn’t need altering, if it does the thermostats are on the wall inside kitchen door, and for the living room opposite the foot of the stairs

The heating for the two bedrooms is on ‘auto’ and are thermostat controlled.

The underfloor heating in both en-suites is set to ‘auto’.

Cooker & Hob Instructions

Firstly if you are having problems with either appliance check that the isolator switches are ON either side of the kitchen walls.

To turn the hob on press the power button and then press the illuminated ‘O’s to increase the ring temperatures.

To turn the oven on touch and hold the ON/OFF key until the oven gives a long beep. The function selection indicator on the display illuminates. While the function selection screen is illuminated select the desired function by using the function up & down keys.

To turn the oven off press and hold the ON/OF key until you hear a long beep.