Property Instructions - Tate Studies

Holiday at Home office opening hours               

Monday to Friday          8.30am – 5.00pm
Saturday and Sunday    9.00am – 1.00pm (approximately)

Office telephone number – 01748 850333
Out of Hours Emergency number – 07919 451626

Be Safe
On arrival please familiarise yourself with the emergency exits and fire safety procedures, and the location of the first aid kit and fire extinguisher in the kitchen. Always contact us with any questions.

Care of the Property
We have decorated and equipped our properties to a high specification, so thank you for looking after everything. We understand that occasionally accidents happen, please report breakages as soon as possible to give us time to source a replacement. Please refer to our terms and conditions with any questions.

Please note CCTV can be operational outside the property, on the entrance staircase, for security.

Please respect neighbouring properties and keep noise levels to a minimum between 10pm and 8am, especially outside.

The property is non-smoking, including the use inside of e-cigarettes and vapes.

A fast fibre Wi-Fi network will allow you to connect to the internet, the password is: qQucGgCi7icf

Rebook your stay: 
If any guest in your party rebooks within 10 days of your stay, you are entitled to a 5% rebooking discount. The code for this discount is emailed to you on departure.

Refer a friend scheme:If you refer us to your friends and family and they place a booking with us for the first time they can benefit from a 5% discount and you will receive a £50 Holiday at Home voucher when they depart! Simply ask them to quote your name when they book and we will take care of the rest.


Make yourself aware of all exit routes on your arrival at the property. Please shut doors at night time.

In the unlikely event of a fire, please think of your own safety first. Please evacuate people as necessary before attempting to extinguish any minor outbreaks. If the fire cannot be extinguished immediately call the emergency services on 999 giving the address:

Tate Studies, Swale House, Frenchgate, Richmond DL10 4JE

what3words location: ///butter.mailboxes.duties

Then contact 01748 850333 (office hours) or the out of hours emergency number: 07919 451626

The underfloor heating in the kitchen and living room is pre-set, it shouldn’t need altering. If it does the thermostats are on the wall inside the kitchen door, and for the living room opposite the foot of the stairs.

The radiators in the bedrooms are set on an automatic program to come on in the morning and evening. The radiators have thermostatic valves on them which can be adjusted. If the bedroom programs need altering please get in touch as this can be controlled remotely, as long as the program is set to Auto (not manual) on the Hive control on the staircase.

The bathrooms are heated via the towel rails which come on with the heating. Ensure the isolator switch outside the bathroom door and the thermostat on the towel rail is turned on if you need to adjust the temperature.

If you find you are too hot or cold please let us know and we can talk you through adjusting this.

Firstly if you are having problems with either appliance check that the isolator switches are ON either side of the kitchen walls.

To turn the hob on press the power button and then press the illuminated ‘O’s to increase the ring temperatures.

To turn the oven on touch and hold the ON/OFF key until the oven gives a long beep. The function selection indicator on the display illuminates. While the function selection screen is illuminated select the desired function by using the function up & down keys.

To turn the oven off press and hold the ON/OF key until you hear a long beep.

The rubbish bins are at the top of the steps that lead from Frenchgate down to Tate Studies. There is a label saying Tate Studies on the side.

Please separate recycling from the rubbish. Clean plastic, tins and paper can be recycled. There is a separate bin for glass.

You can read more about Richmondshire recycling here:

Richmond is a wonderful dog-friendly area, and from Maison Cottage there are many walks on your doorstep. Our favourites head towards the River Swale and along to Easby Abbey along the river banks to the east of Richmond. You can also head west along the river and try part of the coast-to-coast route into the Dales.

Please be mindful of the following:

  • Please clean up after your dog outside, bagging up any waste and using the external bin.
  • The garden is not escape proof so thank you for keeping an eye on your dog.
  • Do not allow dogs into the bedroom or onto furniture.
  • In the case of the property or grounds needing significant cleaning up, additional charges could apply.

A lovely local walk around Richmond:

Some walking and pub recommendations nearby:

Our dog-friendly terms:

On arrival you will find all the parking information on the kitchen side, including the parking permit.

Unless alternative arrangements have been made, we kindly request that you vacate by 10am on your departure date to give us time to prepare the property to the same high standard for the next guests. A later departure may be possible by special arrangement with reception.

On Departure, we appreciate you:

  • Returning the keys to the key box.
  • Ensuring you have your belongings
  • Logging out of any accounts on the TV.
  • Leaving damp towels in the shower rather than on the beds.
  • Putting out the rubbish in the bins at the top of the stairs.
  • Turning on the dishwasher if required.
  • Ensuring the outside lights aren’t left on.
  • Leaving the parking card on the kitchen counter

If possible, do please leave any feedback on the comments form for our team and let us know if there have been any problems we should be aware of.

Safe journey!